Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Tyler Hoops

Howell Township,NJ

Summary

Results-driven banking professional with expertise in customer relationship management and compliance. Proven track record in resolving client issues and educating clients on financial products, leading to enhanced satisfaction. Detail-oriented relationship banker recognized for strong problem-solving abilities and meticulous compliance management. Committed to delivering personalized service while maintaining high standards of client satisfaction and documentation accuracy.

Overview

9
9
years of professional experience

Work History

Relationship Banker

Santander Bank Us
Howell, NJ
05.2023 - Current
  • Cultivated strong client relationships through personalized banking services.
  • Educated clients on financial products and services to enhance their understanding.
  • Managed documentation for account openings and loan applications accurately.
  • Conducted financial assessments to recommend suitable banking solutions effectively.
  • Resolved client issues promptly, ensuring high levels of satisfaction.
  • Supported compliance by maintaining accurate records and following regulations diligently.
  • Built long-term relationships with customers by providing personalized service and support.
  • Attended meetings with other bankers to discuss best practices related to relationship building.
  • Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
  • Resolved discrepancies concerning customers' accounts, improving client satisfaction.

Bank Teller

Santander Bank Us
Jackson, NJ
06.2021 - 05.2023
  • Assisted clients in opening and managing accounts with professionalism.
  • Processed customer transactions efficiently and accurately at Santander Bank.
  • Handled cash deposits, withdrawals, and transfers while ensuring compliance.
  • Educated clients on bank products and services to foster informed decisions.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.

Server

AppleBees
Howell, NJ
10.2019 - 06.2021
  • Provided friendly and efficient service to enhance guest dining experience.
  • Assisted in training new servers on restaurant procedures and service standards.
  • Managed cash register operations, processing payments swiftly and accurately.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Cashier

Mcdonalds
Howell, NJ
01.2017 - 09.2019
  • Processed customer transactions efficiently at a high-volume fast-food restaurant.
  • Maintained accurate cash drawer and handled various payment methods.
  • Assisted customers with menu selections and provided friendly service.
  • Implemented health and safety standards while handling food items.
  • Resolved customer issues promptly, maintaining positive dining experiences.

Education

High School Diploma -

Brookdale Community College
Lincroft, NJ
06-2017

Skills

  • Financial assessment
  • Compliance management
  • Client onboarding
  • Customer relationship management
  • Product knowledge
  • Problem solving
  • Effective communication
  • Time management
  • Follow-up skills
  • Know your customer
  • Resourcefulness
  • Prospect calling

Affiliations

I spent the first half of my banking career on the teller line. Then I worked up my way up to be a Relationship banker internally. I accomplished this task by leading my entire district by having three consecutive months of twenty plus referrals from the teller line over to the platform side. I now have been on the plattform side for two years, and will still help out for the district even if it is on the teller line.

Accomplishments

In the month of March I was elected to a top performers event through my company. This past six months I have set a few personal goals and hit them. I had thirty referrals to my financial advisor which led to a successful sixteen QKAS with my financial advisor. I also had thirty one utilized credit cards, which surpassed my previous of twenty six sold cards. I also had a goal of 100 accounts opened in the past 6 months which i surpassed with 118.

Timeline

Relationship Banker

Santander Bank Us
05.2023 - Current

Bank Teller

Santander Bank Us
06.2021 - 05.2023

Server

AppleBees
10.2019 - 06.2021

Cashier

Mcdonalds
01.2017 - 09.2019

High School Diploma -

Brookdale Community College
Tyler Hoops
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