Tyler Howard
Cape Girardeau,MO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Permit Coordinator/ Service Technician
Tri-State Water, Power & Air
07.2019 - Current
- I started as a permit coordinator for our Fenton, Mo., Chicago,Il., and Indianapolis, IN locations
- In this role I ensure that all water heater installs in these regions are permitted and inspections are scheduled with the municipalities after install is complete
- In these regions I apply for these permits in over 50 municipalities because we service an area 3 hours around our office locations
- The means and information varies from place to place on how these permits are pulled
- I currently apply for one licensed plumber that has 2 apprentices
- Then I was assigned the permit coordinator position over standby home generator installs
- In that position I serviced Nashville Tn, Cape Girardeau Mo., Springfield, Mo., and Chicago Il
- This is another position that required permits to be pulled in 50+ municipalities
- Usually two types of permits were pulled installing a standby home generator
- An Electrical and Mechanical permit
- In both positions I work closely with sub contractors we use in certain areas
- In which case, I'm pulling building permits as the general contractor, then those sub contractors tie into that building permit
- I use a General knowledge of Service Titan, Microsoft office, Adobe, google spreadsheet and computer skills ect
- To organize all of my customers and municipalities
- The last 2 years I've worked both in the office and the field working on Briggs and Stratton, Koehler and Generac standby home generators
- I am certified to service these brands
- Extensive electrical knowledge dealing with transfer switches, relays, alternators, small engines ect
- Standby home generators of today, have a programmable PLC, AVR (Automatic Voltage Regulator) a mod buss system for communications, and requires extensive knowledge of circuits
- Company truck provided that also involves maintenance and constant inventory of parts carried.
- Managed permit application submissions, resulting in faster approval times for clients.
- Resolved permitting issues promptly, minimizing delays for construction projects.
- Expedited permit approvals by effectively communicating project details to relevant authorities.
- Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
- Streamlined permit processes by coordinating with multiple departments and agencies.
- Performed routine data entry or document management.
- Updated operational records or licensing information using computer terminals.
- Updated documents such as municipal codes and city charters.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Provided technical support and maintenance services for range of computer hardware and software.
Production Manager/ Repair Technician
Todt Roofing
06.2016 - 07.2019
- I started here as a repair technician
- Repairing things such as shingle/rubber roofing, siding, soffit, window/door replacement, plumbing repairs, electrical repairs, whole home retractions
- As I excelled with Todt, I was offered the opportunity to be The Production Manager
- As production manager I managed Customers, Installers, suppliers, and the inspection of all work completed
- Installers consisted of 6 fully staffed roofing crews (10 individuals per crew) and 3 individual repair technicians
- During that time I also performed admin duties such as, determining money that was owed for services and the collection of that money
- The minimum average would be 100 contracts a month.I also reviewed invoicing from subcontractors and ensured they were honest on their invoice and paid accordingly.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Sourced materials to keep up with production goals and meet customer demands.
- Managed internal operational standards and productivity targets.
- Reviewed work for quality and compliance with company standards and design specifications.
Concrete Finisher/Laborer
Thiele concrete
04.2015 - 11.2016
- Shoot grade, form, pour and finish concrete
- Ability to use skid steer and excavator for grading and gravel
- Able to use transit and other tools to complete a job.
- Set wood and other forming materials to prepare for concrete pours.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Demolished and repaired old concrete surfaces.
- Mixed, spread, and patched concrete to specifications.
Finisher / labor
Mike Light Cement Finishing
03.2014 - 03.2015
- Responsibilities included but not limited to; use of heavy equipment such as skid steer or excavator for grading and gravel, use of transit and other hand tools, forming and then pouring and finishing concrete.
- Assisted in training new finishers, ensuring proper understanding of job responsibilities and techniques for optimal performance.
- Maintained a clean work environment, promoting a positive atmosphere conducive to high-quality output.
- Demonstrated strong attention to detail when performing intricate finishing tasks on complex products or designs.
- Completed projects within established deadlines while maintaining stringent quality standards throughout the work process.
Mechanic / Detail
Ford Groves
01.2010 - 10.2014
- I maintained customers vehicles including but not limited to flushes, brakes, tires, tune ups, oil changes, fuel services, Etc
- Accomplishments I up sold products and put out as much work as efficiently as possible.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Technician
Dana Corp
02.2004 - 01.2008
- Repair and preventive maintenance on all equipment and machines.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Generac Liquid Cooled Certification
Evansville, INKohler Certification
Little Rock, ARGED - Industrial Maintenance
Cape Careers Center
Cape Girardeau, MO01.2004
Skills
- Retail Management
- Brake Repair
- Oil Change
- Concrete Forming
- Carpentry
- Drywall
- Concrete finishing
- Remodeling
- Mechanic experience
- Construction management
- Trim carpentry
- Renovation
- Handyman experience
- Automotive repair
- Door hanging
- Heavy equipment operation
- Roofing
- Mechanical knowledge
- Xactimate Level 1 (Less than 1 year)
- Programmable logic controllers
- Manufacturing
- Construction
- Plumbing
- Supervising experience
- Upselling
- Customer service
- Cash handling
- Maintenance
- Service Technician Experience
- Facilities Maintenance
- Welding
- Electrical Experience
- Production Management
- Blueprint Reading
- Fabrication
- Low Voltage
- Field Service
- Property management
- Industrial maintenance
- High voltage
- Warehouse experience
- Materials handling
- Project management
- Forklift
- Electrical systems
- Automotive diagnostics
- Leadership
Microsoft Office
Site Inspections
Document Review
Research abilities
Report Preparation
Permit acquisition
Staff Scheduling
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Excellent Communication
Critical Thinking
Organizational Skills
Active Listening
Decision-Making
Office Administration
Verbal Communication
Scheduling appointments
Professional ethics
Team building
Data Entry
Office Management
Self Motivation
Documentation Review
Deadline Management
Conflict Resolution
Professionalism
Schedule Management
Researching skills
Record-keeping
Time management abilities
Administrative Support
Document Management
Workflow Coordination
Purchasing
Payment Collection
Application Review
Certification
- Generac Service Technician, 07/2023, 07/2026, This certification allows me to diagnose and claim warranty repairs on Generac generators.
- Briggs and Stratton Service, 06/2023, Present, This certification allows me to diagnose and repair Briggs and Stratton generators. Also allows me to warranty parts and equipment.
Additionalinformation - Experience
Experience with Xactimate level 1, contractors cloud, Microsoft word, Excel, also well organized and have Excellent customer service. Own Laptop and printer. I also have 40 hours insurance adjuster training through the adjuster school.
Timeline
Permit Coordinator/ Service Technician
Tri-State Water, Power & Air
07.2019 - Current
Production Manager/ Repair Technician
Todt Roofing
06.2016 - 07.2019
Concrete Finisher/Laborer
Thiele concrete
04.2015 - 11.2016
Finisher / labor
Mike Light Cement Finishing
03.2014 - 03.2015
Mechanic / Detail
Ford Groves
01.2010 - 10.2014
Technician
Dana Corp
02.2004 - 01.2008
GED - Industrial Maintenance
Cape Careers Center
- Generac Service Technician, 07/2023, 07/2026, This certification allows me to diagnose and claim warranty repairs on Generac generators.
- Briggs and Stratton Service, 06/2023, Present, This certification allows me to diagnose and repair Briggs and Stratton generators. Also allows me to warranty parts and equipment.
Generac Liquid Cooled Certification
Kohler Certification
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