Tyler Hungness
Ave Maria,FL
Summary
Results-driven IT professional with extensive experience in infrastructure management, cybersecurity, and project leadership. Proven ability to develop tailored technology strategies that enhance performance and align with business objectives.
Overview
9
9
years of professional experience
Work History
IT Consultant
Freelance
Estero, Florida
03.2025 - 01.2026
- Assessed client IT infrastructure, processes, and security posture to identify improvement areas.
- Planned and oversaw system upgrades, migrations, and integrations to improve system reliability and user experience.
- Implemented solutions for network optimization, cloud adoption, and workflow automation.
- Guided clients on cybersecurity measures and compliance requirements to enhance security posture and mitigate risks.
- Trained client teams on new technologies and best practices to maximize effective use and adoption.
- Managed project timelines, budgets, and vendor relationships to ensure successful project delivery and alignment with organizational goals.
- Acted as a trusted advisor to support long-term client satisfaction and success.
- Developed tailored technology strategies that aligned with business objectives to drive innovation and improve operational performance.
Information Technology Operations Manager
Ted Todd Insurance
Estero, Florida
12.2022 - 01.2026
- Oversaw daily IT operations, ensuring seamless service delivery across service desk, system administration, and network management, which enhanced user satisfaction.
- Optimized IT infrastructure, networks, and business systems to enhance overall performance.
- Led system upgrades, migrations, and implementation projects from planning to completion.
- Managed IT budgets and vendor relationships, optimizing resource allocation and supporting effective contract negotiations to maximize value.
- Monitored system performance metrics and troubleshot critical issues, minimizing downtime and enhancing service reliability across all systems.
- Developed and enforced IT policies, security standards, and compliance procedures.
- Collaborated with business leaders to align technology initiatives with strategic organizational goals.
- Mentored IT staff, fostering a culture of continuous improvement.
IT Support Specialist
Ted Todd Insurance
Estero, Florida
01.2018 - 12.2022
- Resolved technical support requests via phone, email, and in-person, providing timely assistance to over X users daily.
- Diagnosed hardware, software, and network issues, delivering clear, step-by-step solutions that restored user functionality quickly.
- Installed, configured, and maintained computers, peripherals, and software applications.
- Managed user accounts, permissions, and access within company systems effectively.
- Monitored system performance, backups, and security protocols, maintaining operational reliability and reducing downtime risks.
- Documented troubleshooting steps and maintained updated knowledge base, enhancing efficiency of support processes.
- Collaborated with IT team members for successful upgrades, patches, and technology implementations.
- Trained staff on technology best practices and cybersecurity awareness, enhancing overall security posture and user competence.
Senior Information Technology Specialist
Peachy Insurance
Atlanta, Georgia
07.2018 - 12.2018
- Implement cybersecurity measures, monitor threats, and ensure compliance with regulations.
- Design, configure, and maintain secure, high-performing IT infrastructure.
- Manage system upgrades, migrations, and deployments with minimal downtime.
- Acted as the escalation point for complex technical issues across hardware, software, and networking.
- Collaborated with leadership to align IT strategies with business objectives, improving organizational effectiveness.
- Managed vendor relationships and negotiated service contracts, enhancing service delivery and support.
- Created clear documentation to enhance knowledge sharing among team members., create technical guides, and lead training initiatives.
- Provide mentorship and guidance to IT support staff, fostering skill growth.
Licensed Customer Service Representative
Ted Todd Insurance
Estero, Florida
04.2017 - 01.2018
- Assisted clients with policy inquiries, changes, renewals, and billing questions to ensure seamless service delivery.
- Clarified coverage, limits, and insurance options, enhancing client understanding and satisfaction.
- Processed endorsements and claims while ensuring accurate updates to coverage.
- Built strong client relationships through timely and professional service.
- Ensured compliance with state regulations and agency guidelines consistently.
- Collaborated with sales and underwriting teams to enhance client experiences.
- Identified cross-selling and upselling opportunities, providing tailored insurance solutions that aligned with client needs.
Education
Associate of Science -
Florida SouthWestern State College
Fort Myers, FL05-2018
Skills
- Cybersecurity strategies
- IT infrastructure management
- Network optimization
- System enhancements
- Project oversight
References
References available upon request.
Timeline
IT Consultant
Freelance
03.2025 - 01.2026
Information Technology Operations Manager
Ted Todd Insurance
12.2022 - 01.2026
Senior Information Technology Specialist
Peachy Insurance
07.2018 - 12.2018
IT Support Specialist
Ted Todd Insurance
01.2018 - 12.2022
Licensed Customer Service Representative
Ted Todd Insurance
04.2017 - 01.2018
Associate of Science -
Florida SouthWestern State College