Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Hutto

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Multiple years of experience in the automotive industry. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Office Help

Sedgwick County District Attorney
11.2017 - 10.2018
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Collaborated with various departments to complete assigned tasks.
  • Created and maintained detailed records of all office activities.

Crew Lead

Treescapes Landscape
01.2018 - 07.2018
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Delegated tasks according to individual strengths, optimizing overall team performance and output.
  • Managed project timelines, ensuring milestones were met while maintaining high-quality standards.
  • Pitched in to help on short-staffed job site and to meet looming project deadlines.
  • Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Loaded and unloaded materials onto trucks and trailers.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Mixed and poured concrete for variety of projects.
  • Used variety of hand and power tools to complete tasks.

Lead Painter

Meter Engineers
07.2018 - 10.2020
  • Ensured accurate recordkeeping of labor hours, materials used, and project progress for billing purposes.
  • Maintained a safe work environment with proper ventilation and personal protective gear usage.
  • Collaborated with other tradespeople to coordinate schedule and workflow, resulting in smooth project completion.
  • Executed work orders for painting team as part of larger project schedule.
  • Organized daily job site clean-up efforts, maintaining a professional appearance throughout the duration of the project.
  • Utilized advanced painting equipment, such as sprayers and rollers, to efficiently complete large-scale projects with precision and attention to detail.
  • Enhanced project efficiency by streamlining painting processes and implementing time-saving techniques.
  • Reduced material waste by accurately calculating paint quantities needed for each job.
  • Effectively managed multiple concurrent projects while meeting strict deadlines and maintaining high levels of quality control.
  • Inspected completed work for adherence to very strict guidelines and highest quality standards.
  • Provided supervisor with daily status report on all job tasks and workers' duties.
  • Conducted thorough surface preparation, including sanding and priming, to achieve flawless finish results.
  • Conducted final work check to assess quality and make corrections if necessary.

Automotive Service Advisor

Scholfield Honda
10.2020 - 12.2021
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
  • Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Documented problems and corrective actions to maintain records.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Explained estimates and determined repair timelines to manage customer expectations.

Service Advisor

Don Hattan Chevrolet
12.2021 - 01.2023
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Suggested additional services to customers in order to meet upsell goals.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Documented problems and corrective actions to maintain records.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Cosmetic Manager

Super Car Guys
01.2024 - 04.2024
  • Conducted regular inventory checks, managing supplies and equipment to optimize workflow and reduce downtime.
  • Improved team performance by conducting regular training sessions focused on new techniques, product usage, and safety protocols.
  • Assessed staffing needs and participated in hiring process, selecting candidates well-suited for the demands of the role.
  • Consistently achieved monthly revenue targets through effective marketing strategies targeting local automotive dealerships and businesses with fleet vehicles.
  • Streamlined detailing processes for increased efficiency and productivity, implementing standardized procedures within the team.
  • Managed customer complaints professionally, resolving issues promptly while maintaining positive relationships with clientele.
  • Established clear communication channels between management and staff for seamless coordination of tasks and responsibilities.
  • Monitored ongoing maintenance requirements for shop equipment, scheduling necessary repairs to minimize downtime and maintain optimal workflow.
  • Maintained close attention to detail when evaluating completed work, identifying opportunities for improvement in subsequent projects.
  • Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
  • Coordinated exterior and interior washing of vehicles according to customer wishes.
  • Maintained documentation for areas such as orders, activities, schedules and employee performance.
  • Trained detail team to deliver best possible service to customers with quality work.
  • Managed team of 9 personnel focused on providing expert detailing services to customers.
  • Tracked income, labor and expenses via Paylocity spreadsheets and generated weekly reports.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed two PDR technicians and ensured work flow was steady and work was performed in a timely manner
  • Managed one body shop technician and ensured work flow was steady and work was performed in a timely manner.

Education

High School Diploma -

Circle High School
Towanda, KS
05.2017

Skills

  • Strong Communication Skills
  • Time Management Efficiency
  • Problem-solving acumen
  • Staff Training and Development
  • Budgeting and financial planning
  • Cosmetic Application Techniques
  • Upselling and cross-selling tactics
  • Store operations
  • Performance Analysis
  • Team Leadership
  • Decision-Making
  • Organizational capabilities

Timeline

Cosmetic Manager

Super Car Guys
01.2024 - 04.2024

Service Advisor

Don Hattan Chevrolet
12.2021 - 01.2023

Automotive Service Advisor

Scholfield Honda
10.2020 - 12.2021

Lead Painter

Meter Engineers
07.2018 - 10.2020

Crew Lead

Treescapes Landscape
01.2018 - 07.2018

Office Help

Sedgwick County District Attorney
11.2017 - 10.2018

High School Diploma -

Circle High School

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Tyler Hutto