Tyler Inglis
Valatie,NY
Summary
Dynamic and resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. High-level sales cycle knowledge and strong collaborative skills leading to optimal outcomes. Being precise and goal oriented have always been important personal traits.
Overview
12
12
years of professional experience
Work History
Team Leader
Dynamic Marketing Solutions
02.2022 - 01.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Account Manager
The Business Link
09.2018 - 12.2023
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Account Manager
Performance Marketing & Consulting
04.2017 - 03.2022
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
Client Relation Specialist
Albany Times Union
09.2017 - 11.2021
- Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.
- Built strong relationships with clients through effective communication and consistent followup.
Event Management, Marketing & Hospitality Intern
Company 20 NYC
06.2012 - 01.2013
- Achievements while interning with this company include:
- Kerry Wood's Strike Zone Celebrity Fundraiser Event in Chicago, IL–
- Designed entire online auction for participants to bid on sports memorabilia, destination trips and other prizes.
- Streamlined check-in procedures for increased efficiency and reduced wait times for guests.
- Wyndham Championship PGA Tour event in Greensboro, NC
- Developed strong rapport with guests, leading to repeat business and positive reviews.
- Participated in staff meetings, brainstorming ideas for process improvements and enhanced guest experiences.
- Assisted in coordinating events, ensuring timely setup and smooth execution of all functions.
- JetBlue's Soar with Reading Programs
- Worked with many schools, teachers and students for program age groups of K-12.
- Enroll them seamlessly into our Summer Program.
Education
Associate of Science - Sport Management/Business Administration
State University of New York College At Cortland
Cortland, NYSkills
- Confident leadership and managerial tools
- Strong communication, presentation and negotiating skills
- Ability to interact positively with customers, co-workers and management
- Vast experience with in-person, phone and computer based sales
- Planning, coordinating, execution of set goals and above standards
- Strong relationship-building skills and providing the highest level of customer service are key
Affiliations
- Sports related activities.
- Coaching, Training
- Passion for finding the best solutions possible, to ensure satisfaction for all parties involved.
- Leisure: reading, writing and/or brainstorming new ideas for upcoming projects/goals
related experience
- Dynamic Marketing Solutions, 02/2022, 12/2023, Team Lead
- The Business Link (local advertising publication), 09/2018, 12/2023, Sales Consultant
- Albany Times Union 09/2019, 11/2021, Client Relation Specialist
- Direct TV 01/2016, 03/2019, Account Manager
- Performance Marketing, 04/2012, 7/2015, Account Manager
- Event Assistant, SUNY Athletic Department Cortland NY, 09/2010, 05/2012
Timeline
Team Leader
Dynamic Marketing Solutions
02.2022 - 01.2024
Account Manager
The Business Link
09.2018 - 12.2023
Client Relation Specialist
Albany Times Union
09.2017 - 11.2021
Account Manager
Performance Marketing & Consulting
04.2017 - 03.2022
Event Management, Marketing & Hospitality Intern
Company 20 NYC
06.2012 - 01.2013
Associate of Science - Sport Management/Business Administration
State University of New York College At Cortland
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