Tyler Ingman
Boyce,VA
Summary
Hardworking Service Technician bringing 6+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DoorDash Delivery Driver
DoorDash
02.2021 - Current
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Aircraft Fueler
Menzies Aviation
Dulles, VA
Mar.2023 - Dec.2023
- Reduced fuel waste by closely monitoring fuel levels and consistently maintaining proper flow rates.
- Collaborated with colleagues in developing and refining maintenance procedures.
- Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
- Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Field Technician
Invisible Fence Brand
05.2018 - 02.2021
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Kept detailed records of field measurements and data.
- Contributed to project success by assisting in the planning and execution of equipment upgrades and expansions.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Diagnosed and repaired problems with electrical and signal sensing wiring.
Sales Associate
Bowling Green Country Club
09.2017 - 01.2019
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Implemented targeted marketing initiatives to raise awareness about special promotions or upcoming events at the golf facility.
- Promoted game of golf and specific golf course and maintained high level of professionalism and service.
- Provided expert club repair services, prolonging the life of customer''s equipment and enhancing overall satisfaction with the pro shop offerings.
- Processed sales transactions efficiently, maintaining accurate records of all financial activities within the pro shop.
Manager
Tropical Smoothie Cafe
08.2016 - 01.2018
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Supervised guests at front counter, answering questions regarding products.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Data Entry & Governemnt Recruiter
ALEX - Alternative Experts
11.2016 - 03.2017
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to develop and implement creative solutions to complex problems.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Customer Service & Water Sampler
Aqua Mechanics
03.2014 - 09.2016
- Minimized errors with rigorous attention to detail and adherence to established protocols when collecting and storing samples.
- Stayed current on industry trends and advancements in sampling technology, applying relevant knowledge when appropriate to improve processes.
- Demonstrated adaptability by quickly adjusting to changing project requirements or environmental conditions during the sampling process.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Created and maintained detailed database to develop promotional sales.
Education
Associate of Science - Computer Science
University of The People
Pasadena, CA06.2028
High School Diploma -
Fauquier High School
Warrenton, VA05.2016
Skills
- Knowledge of National Electric Code (NFPA 70)
- Power restoration
- Field installation
- Security Systems
- Attention to Detail
- Scheduling
- Staff Management
- Electrical Safety
- Deadline-oriented
- Customer Relations
- Operations Monitoring
- OSHA Compliance
- Customer Service
Certification
- Dog Training License - Lifetime
Awards
2nd place in Entrepreneurship for state in FBLA, 03/01/15, Was 2nd place in a state test that consisted of 100 questions for FBLA which is Future Business Leaders of America
Timeline
Aircraft Fueler
Menzies Aviation
Mar.2023 - Dec.2023
DoorDash Delivery Driver
DoorDash
02.2021 - Current
Field Technician
Invisible Fence Brand
05.2018 - 02.2021
Sales Associate
Bowling Green Country Club
09.2017 - 01.2019
Data Entry & Governemnt Recruiter
ALEX - Alternative Experts
11.2016 - 03.2017
Manager
Tropical Smoothie Cafe
08.2016 - 01.2018
Customer Service & Water Sampler
Aqua Mechanics
03.2014 - 09.2016
Associate of Science - Computer Science
University of The People
High School Diploma -
Fauquier High School
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