Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Tyler Ingram

Granger

Summary

Excelled in parts identification and customer complaint resolution. Successfully trained and mentored teams, enhancing productivity and performance. Adept at task delegation and employee management, driving operational excellence and fostering a customer-centric environment.

Overview

12
12
years of professional experience

Work History

Parts Team Lead

Heartland RV
Elkhart
09.2019 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Delegated tasks appropriately according to individual skill sets.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Assisted retail owners and Dealers with part identification through use Microsoft Ax and Microsoft 365.

Assistant Deli Manager

Martin's Super Markets
Granger
04.2016 - 09.2019
  • Trained and guided 90 team members to maintain high productivity and performance metrics
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
  • Hired, trained and mentored staff to maximize effectiveness
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands
  • Responded to customer requests for products, services and company information

Swing Shift Manager

McDonald's
South Bend
03.2013 - 04.2016
  • Hired, trained and managed 25 kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Controlled food costs and managed inventory
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies

Education

Purdue University
West Lafayette, IN

Skills

  • Parts Identification
  • Customer complaint resolution
  • Invoice and payment processing
  • Data evaluation
  • Employee management
  • Customer Service
  • Task delegation
  • Employee training

Volunteer Experience

Volunteer Tournament Host, Assist in the running and organization of video game tournaments., Responsibilities included setting dates, finding proper venues, set up and tear down, setting and maintaining a schedule.

References

References available upon request.

Timeline

Parts Team Lead

Heartland RV
09.2019 - Current

Assistant Deli Manager

Martin's Super Markets
04.2016 - 09.2019

Swing Shift Manager

McDonald's
03.2013 - 04.2016

Purdue University

Similar Profiles

CREATE PROFILE