Tyler Irvan
Cycle Path Bicycle Shop
Huntersville,NC
1
Certification
6
years of professional experience
Results-driven Shop Manager experienced in optimizing store operations and enhancing customer service. Achieved operational efficiency through strategic inventory management and effective team leadership. Focused on driving sales growth and strengthening vendor relationships to cultivate customer loyalty.
Work History
Shop Manager
6 Years 2 Months- Oversee daily operations, ensuring efficient workflow and customer satisfaction.
- Trained and developed staff on product knowledge and customer service techniques.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Established vendor relationships to secure favorable pricing and reliable supply chains.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Coordinated staff schedules to ensure full coverage during peak hours, enhancing customer service.
Education
High School Diploma
Certification
- Specialized E-Bike - Level 1 and 2 certification
Interests
Have raced bicycles since 4yrs old
Started racing Motocross at 7yrs old
Avid cyclist weather it be road bikes or mountain bikes
Timeline
Shop Manager
Cycle Path Bicycle Shop
06.2020 - CurrentRead More
Cox Mill High School
High School Diploma
Read More