Tyler Ives
Portland,CT
Summary
Dedicated and compassionate individual with a strong foundation in caregiving, customer service, and community engagement. Experienced in fostering positive relationships and supporting individuals' well-being through roles as a summer camp counselor and a customer service worker. Passionate about continuing education in Social Work to better the community.
Overview
4
4
years of professional experience
Work History
Front End Worker
Neil's Donuts
06.2023 - Current
- Handles customers at a fast pace while following food protocol
- Answers phone and deals with online orders
- Performs opening and closing duties such as brewing coffee, creating large orders, restocking, filling donuts, and washing trays
Customer Service Desk Associate
Adams Hometown Market
10.2021 - 06.2023
- Demonstrated strong problem-solving skills to quickly identify and resolve customer issues
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Managed multiple tasks simultaneously while maintaining focus on providing outstanding customer service
Camp Counselor
Town of Portland
06.2021 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
General Education - Social Work Track
University of Connecticut
Storrs, CT06-2027
General Education - Business Administration
CT State Community College
Middletown, CT05.2024
Skills
- Interpersonal Skills
- Multitasking
- Active Listening
- Time Management
- Adaptability
- Team leadership
Affiliations
- Alpha Phi Omega - Community Service Gender Inclusive Fraternity
Timeline
Front End Worker
Neil's Donuts
06.2023 - Current
Customer Service Desk Associate
Adams Hometown Market
10.2021 - 06.2023
Camp Counselor
Town of Portland
06.2021 - 08.2022
General Education - Social Work Track
University of Connecticut
General Education - Business Administration
CT State Community College
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