Tyler J. Hastings
Bartlesville,Oklahoma
Summary
A challenging and responsible position which would effectively utilize prior experience, Training and abilities, offering opportunity for professional growth and advancement. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Appraiser/Parts Specialist
Coachworks Paint and Body
06.2022 - Current
- Managed multiple projects simultaneously while maintaining a commitment to quality workmanship.
- Documented condition and special features to provide accurate estimations.
- Ensured compliance with regulatory requirements by reviewing and adhering to guidelines and standards.
- Delivered high-quality appraisal reports within strict deadlines, ensuring client satisfaction.
- Assisted clients in understanding the appraisal process, setting realistic expectations for outcomes.
- Produced reports with detailed valuations.
- Answered customer questions and provided information about findings.
- Maintained up-to-date knowledge of local market trends, supporting more accurate valuations.
- Consistently exceeded performance goals set by supervisors regarding turnaround times and error rates.
- Enhanced appraisal accuracy by conducting thorough research and utilizing industry-leading tools.
- Supported fellow appraisers in developing their skills through mentorship and collaboration initiatives.
- Developed strong professional relationships with clients, fostering trust in the appraisal process.
- Utilized advanced software programs to expedite report generation and improve overall efficiency.
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Adapted quickly to changing market conditions, updating methodologies as necessary to maintain accuracy.
- Kept on top of latest trends in market sales and construction costs in order to produce optimal assessments.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Mobile - Auto Window Replacement - Technician
SafeLite Autoglass
03.2016 - 06.2022
- Company Overview: Mobile Auto repair in several areas within the Oklahoma area
- New windshield replacement on all vehicles including Semi truck windshield replacement
- Travel to the customer and repair or replace the window at the customers convenience
- High Customer Service with every job replacement
- Mobile Auto repair in several areas within the Oklahoma area
- New windshield replacement on all vehicles including Semi truck windshield replacement
- Travel to the customer and repair or replace the window at the customers convenience
- High Customer Service with every job replacement
- Small window crack repairs to prevent a total windshield replacement
- Office work when needed and helping assist in other areas when the demand is high
- Team player
- Mobile Auto repair in several areas within the Oklahoma area
- New windshield replacement on all vehicles including Semi truck windshield replacement
- Travel to the customer and repair or replace the window at the customers convenience
- High Customer Service with every job replacement
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Order Filler
Wal Mart Distribution Center
12.2015 - 03.2016
- Drive and navigate pallet lift through center isles
- Pull-orders by lifting and stacking boxes onto pallets and wrapping them for transportation
- Print labels and ensure pallets are in correct locations
- Ensure daily quotas are met in a timely manner
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Assisted in onboarding new employees, providing thorough training on order filling procedures and best practices.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Maintained optimal stock levels through efficient communication with purchasing team regarding reorder needs.
Service Representative
Lincare
05.2014 - 12.2015
- Deliver oxygen and medical equipment for surrounding areas
- New patient set ups for medical equipment
- Process applicable paperwork and forms
- Contact current for renewals of all services and equipment
- Rotate 'on call' status for 24-hour emergency service and after hours new customer set ups
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
Childcare Development/General Maintenance
Robins Nest
09.2007 - 05.2010
- General maintenance of grounds and facility
- Childcare development
- Assisted with curriculums for class preparation
- Any miscellaneous duties needed by management
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
Education
High School -
Bartlesville High School
Bartlesville 05.2010
Skills
- Etiquette
- Phone Etiquette
- Customer Service
- Building Maintenance
- Maintenance
- Auto Technician
- Auto Tech
- Microsoft Excel
- Microsoft Word
- Office Machinery
- Strong phone etiquette
- Building Maintenance
- Factory Machinery Repairs
- Forklift Experience
- Medical Equipment Set Ups
- Excellent Customer Service
- Window/Windshield Replacement
- Client Communication
- Visual inspections
- Mathematical Calculations
- Photography skills
- Mathematical skills
- Estimation skills
- Research abilities
- Invoice Verification
- Records Maintenance
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Leadership skills
- Problem-solving abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Appraisal analysis
- Organizational Skills
- Active Listening
- Effective Communication
- Team Collaboration
- Adaptability and Flexibility
- Relationship Building
- Decision-Making
- Self Motivation
- Sales skills
- Conflict Resolution
- Time management abilities
- Continuous Improvement
- Adaptability
- Multitasking Abilities
Additional Information
Excellent communication skills, Strong team player, Quick learner with ambitious drive, Detail oriented, Strong Work Ethics
Timeline
Appraiser/Parts Specialist
Coachworks Paint and Body
06.2022 - Current
Mobile - Auto Window Replacement - Technician
SafeLite Autoglass
03.2016 - 06.2022
Order Filler
Wal Mart Distribution Center
12.2015 - 03.2016
Service Representative
Lincare
05.2014 - 12.2015
Childcare Development/General Maintenance
Robins Nest
09.2007 - 05.2010
High School -
Bartlesville High School
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