Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

TYLER JOHNS

Summit

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Team Car Wash
01.2024 - Current
  • Assisting in management of labor, retaining 25 laborers supporting day to day operations.
  • Client facing role promoting a positive customer experience.
  • Quality assurance, effectively maintaining equipment promoting high quality of service and operations.
  • Responsible for inside sales resulting in membership growth of approximately 15% YOY.

Operations Analyst II

S.E.I.
03.2021 - 01.2024
  • COST BASIS TEAM, Analyzed and gathered asset data for our customers tax requirements.
  • Retained and reacted to customer complaints and questions in a respectful and appropriate manner.
  • Answered customer service calls and worked to bring them a productive and corrective result according to their needs.
  • RECEIPTS TEAM, Smoothly transitioned laterally to a new team in order to broaden my knowledge and gain further understanding of the coalition of operations.
  • Initiated processing of client’s onboarding, mail documentation collected efficiently and effectively.
  • Communicated clearly with agents and clients on corrective measures.
  • Hand curated, analyzed, and delivered sensitive documentations using careful and thoughtful discretion to ensure that protection of our valued clients information remain safe and secure.
  • Pended and processed assets according to incoming portfolios in a timely and accurate fashion.

Financial Advisor

McAdam Financial Group
08.2020 - 11.2020
  • Assisted Financial Advisors in the general client maintenance and the on-boarding process of establishing new relationships.
  • Analyzed client accounts to determine whether life changes, economic developments, or financial performance indicated a need for plan revision.
  • Achieved Individual Residential Producer Insurance License, for Accident and Health, Life and Fixed Annuities.

Internship

Monroe Energy
06.2016 - 06.2018
  • Managed and oversaw projects assessing fuel tank and pipeline integrity while supporting facility maintenance.
  • Led a group of new interns on key projects interfacing and mapping a vast pipeline network in the energy industry.
  • Enhanced leadership skills and community development through peer-to-peer learning opportunities.

Education

B.A. - Organization and Management Studies, Minor in Business

Gettysburg College
Gettysburg, PA
05.2020

Skills

  • Customer Service – Integrity, Focus, Stewardship, Patience, Eloquent Communicator
  • Financial Acumen – Strong understanding of fiscal policy, statistical analysis, financial markets
  • Teamwork- Working effectively and productively with team members toward a common goal

Affiliations

  • Executive Board Member, Phi Delta Theta Fraternity, Gettysburg, PA January 2019 - March 2020
  • Overall responsibility for the organizations adherence to college regulatory policies.
  • Set the vision and goals of the organization by providing governance and oversight.
  • Established rapport and a positive working relationship between IFC and campus chapter leaders.

Timeline

Assistant Manager

Team Car Wash
01.2024 - Current

Operations Analyst II

S.E.I.
03.2021 - 01.2024

Financial Advisor

McAdam Financial Group
08.2020 - 11.2020

Internship

Monroe Energy
06.2016 - 06.2018

B.A. - Organization and Management Studies, Minor in Business

Gettysburg College

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