Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyler Johns

Chesapeake,VA

Summary

Dynamic Field Technician with expertise in telecommunications installation with a focus on security system installation and network troubleshooting at MasTec Advanced Technologies. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in equipment maintenance and safety compliance, consistently delivering high-quality results while ensuring operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Field Technician

MasTec Advanced Technologies
Chesapeake, Virginia
01.2025 - Current
  • Installed and maintained telecommunications equipment at customer locations.
  • Conducted site surveys to assess installation requirements and challenges.
  • Ensured compliance with safety standards during installation and repair tasks.
  • Utilized diagnostic tools to identify equipment malfunctions effectively.
  • Provided exceptional customer service by addressing client inquiries promptly.
  • Documented service reports and updated records in the company database.
  • Drove company vehicles to and from customer locations to perform field maintenance.
  • Resolved customer inquiries promptly while providing excellent customer service at all times.
  • Utilized handheld device to update work order status.
  • Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
  • Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.

Retail Warehouse Associate

Best Buy
Chesapeake, Virginia
07.2023 - 01.2025
  • Organized inventory in the warehouse for efficient product retrieval.
  • Operated forklifts and pallet jacks to move merchandise safely.
  • Assisted with receiving shipments and checking product accuracy.
  • Maintained cleanliness and safety standards throughout the warehouse.
  • Collaborated with team members to fulfill customer orders promptly.
  • Utilized warehouse management software for tracking inventory levels.
  • Packaged products securely for shipment to customers.
  • Conducted regular stock counts to ensure inventory accuracy.
  • Processed customer orders quickly and accurately according to company standards.
  • Resolved customer complaints promptly in a professional manner.
  • Monitored stock levels and reordered items when necessary.
  • Participated in training sessions related to safety protocols within the workplace.
  • Cleaned the warehouse regularly by sweeping, mopping, dusting.
  • Assisted in loading and unloading trucks with merchandise while adhering to safety regulations.

Service Clerk

Kroger
Chesapeake, Virginia
08.2022 - 07.2023
  • Assisted customers with inquiries and product selections.
  • Stocked shelves and maintained product displays for visibility.
  • Collaborated with team members to ensure efficient store operations.
  • Handled returns and exchanges according to store policy.
  • Monitored inventory levels and reported shortages to management.
  • Provided excellent customer service to enhance shopping experience.
  • Cleaned and organized work area to maintain a safe environment.

Customer Service Associate

Food Lion
Chesapeake, Virginia
07.2021 - 05.2022
  • Assisted customers with product inquiries and store navigation.
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained cleanliness and organization in sales floor and checkout areas.
  • Handled customer complaints with empathy and effective problem-solving skills.
  • Collaborated with team members to achieve daily operational goals.
  • Monitored inventory levels and reported shortages to management promptly.
  • Greeted customers and identified their needs.
  • Kept work area neat, clean, and well-stocked at all times.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.

Education

High School Diploma -

Grassfield High School
Chesapeake
07-2021

Skills

  • Equipment maintenance
  • Network troubleshooting
  • Telecommunications installation
  • Site survey analysis
  • Diagnostic tool usage
  • Customer relationship management
  • Safety compliance
  • Recordkeeping systems
  • Inventory management
  • Problem solving
  • Customer service
  • Low Voltage
  • Internet of Things (IoT)
  • Security System Installation

Certification

  • Microsoft Office Specialist - Associate (02/2020 - current)

Timeline

Field Technician

MasTec Advanced Technologies
01.2025 - Current

Retail Warehouse Associate

Best Buy
07.2023 - 01.2025

Service Clerk

Kroger
08.2022 - 07.2023

Customer Service Associate

Food Lion
07.2021 - 05.2022

High School Diploma -

Grassfield High School

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