Tyler Johnson
Summary
Detail-oriented with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
10
10
years of professional experience
Work History
Patient Account Representative
Outsource Billing Services
05.2021 - Current
- Take inbound calls from patients inquiring about claims
- Data entry of each call that is received
- Posted payments and processed refunds.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Worked with outside entities to resolve issues with billing, claims, and payments.
Urgent Care Registration Specialist PRN
Riverview Health
03.2022 - 04.2024
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Assisted in developing educational materials related to the registration process for both staff members and patients.
Patient Account Representative
Healthcare Claims Management
07.2018 - 04.2021
- Take inbound calls from providers inquiring about health claims, eligibility, and benefits
- Data entry of the calls through computer documentation
- Make outbound calls to collect payments.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Customer Service- Call Center
Renaissance Dental
05.2014 - 04.2018
- Take inbound calls from providers inquiring about dental claims, eligibility, and benefits
- Analyze dental claims, determine what is correct on claim and what is incorrect
- Data entry of the calls through computer documentation
- Note the system on every call that is made, to make sure each agent knows what is going on with provider and their previous call.
Education
High School Diploma, Core 40 -
Lawrence Central High School
06.2013
Skills
- Effective Communication
- Data Entry
- Computer Utilization
- Customer Service
- Issue Resolution
- Multi-Tasking
- Liability Claims
- HIPAA Compliance
- Insurance Verification
Timeline
Urgent Care Registration Specialist PRN
Riverview Health
03.2022 - 04.2024
Patient Account Representative
Outsource Billing Services
05.2021 - Current
Patient Account Representative
Healthcare Claims Management
07.2018 - 04.2021
Customer Service- Call Center
Renaissance Dental
05.2014 - 04.2018
High School Diploma, Core 40 -
Lawrence Central High School
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