Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Johnston

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Sales Associate

Lighting Inc
06.2022 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with architects and contractors to ensure seamless integration of design elements.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Specified appropriate products and materials to meet project objectives and design scheme.
  • Determined personalized needs, tastes and design preferences through thorough client consultations.

Charity Event Coordinator

Social Enterprise
01.2022 - 06.2022
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
  • Provided administrative support to department leads to help organize events and fundraisers.
  • Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.

Team Lead

Project Nia
08.2021 - 03.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Ecommerce Lead

Kroger
03.2020 - 08.2021
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
  • Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
  • Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
  • Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
  • Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.

Sales Associate

Kay Jewlers
01.2018 - 12.2019
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
  • Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.

Education

High School Diploma -

Grande River Virtual Academy
Grand Junction, Co
05.2018

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Exceptional customer service
  • Verbal/written communication
  • Sales expertise
  • Merchandising knowledge
  • Professional Demeanor
  • Adapt to diverse groups

Timeline

Sales Associate

Lighting Inc
06.2022 - Current

Charity Event Coordinator

Social Enterprise
01.2022 - 06.2022

Team Lead

Project Nia
08.2021 - 03.2022

Ecommerce Lead

Kroger
03.2020 - 08.2021

Sales Associate

Kay Jewlers
01.2018 - 12.2019

High School Diploma -

Grande River Virtual Academy

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Tyler Johnston