Tyler Jones
Katy,TX
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
8
8
years of professional experience
Work History
Supervisor/General Store Manager
Starbucks
Katy, TX
08.2019 - Current
- Led team as supervisor for three years before transitioning to the role of general manager, overseeing business operations for a year and a half.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Directed and supervised team of 15 employees in daily operations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Monitored cash flow to ensure sufficient funds were available for daily operations.
- Managed daily cash operations and maintained accurate records of all transactions.
- Processed payroll checks, vendor invoices, customer refunds, and other payments as required.
Supervisor/Operations Manager
Freddy's Frozen Custard & Steakburgers
Katy, TX
10.2016 - 08.2019
- Trained multiple staff members on proper job execution
- Demonstrated success as an Assistant General Manager
- Responsible for closing the store's cash registers and completing all the sales sheets and spread sheets
- Conducted cash management for the store
- Oversaw all aspects of inventory and truck ordering processes
- Created schedules based on projected labor from the years prior
- Designated as the primary contact for store emergencies
- Assist managed the process of opening brand new stores and training new employees
- Assisted in the training of future managerial figures for the other stores in the franchise
- Entered in store financial data into our accounts payable reports and also ran other reports for the store like Income and Labor reports.
- Operated equipment and machinery according to safety guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Marketing Coordinator
Paul Ryan Windows
Houston, TX
06.2018 - 12.2018
- Collaborated with high-level executives to develop effective marketing strategies
- Successfully oversaw the administration of company's social media platforms
- Partnered with other organizations to enhance marketing efforts
- Leveraged data analysis skills to provide insights on the company's marketing budget
- Implemented advertising initiatives to drive business growth.
- Produced effective advertising materials
- Utilized data to understand target audience
Education
Lone Star Community College
01.2019
Morton Ranch High School & Miller Career and Technology Center
01.2017
Global Management
Arizona State University
Tempe, AZSkills
- Workflow Planning
- Advertising and marketing
- Operations Oversight
- Reliable and punctual
- Business Administration
- Training and coaching
- Verbal and written communication
- Upselling
- Time Management
- Goal-Oriented
Affiliatedorganizations
- National English Honor Society (2015 - 2017)
- Katy Students Run (2015 - 2017)
- Family Career and Community Leaders of America (2014-2015)
- Pals mentorship program (2016-2017)
- Environmental club (2016-2017)
- Community Improvement Association (2016-2017)
- NSCS - National Society for Collegiate Scholars (2018 - Present)
Test Scores
22, 1,130, 4, 3, 3, 4
References
Available upon request
Accomplishments
- Has won Partner of the Quarter various times with Starbucks, all with different teams and management styles.
- When promoted to Store Manager with Starbucks I was the youngest in my area at age 21 to have my own store
- When promoted to Operations Manager at 18 years old I lead the store in sales, with my store being the highest performing.
References
References available upon request.
Timeline
Supervisor/General Store Manager
Starbucks
08.2019 - Current
Marketing Coordinator
Paul Ryan Windows
06.2018 - 12.2018
Supervisor/Operations Manager
Freddy's Frozen Custard & Steakburgers
10.2016 - 08.2019
Lone Star Community College
Morton Ranch High School & Miller Career and Technology Center
Global Management
Arizona State University