Jones Tyler

Participated in Quality Team meetings, presenting quality improvement reports and trend analyses; documented meeting minutes

Developed and utilized agency systems for ongoing data collection and trend analysis in demographics, incidents, and investigations

Ensured compliance with Federal, State, local regulations and accrediting body standards by supporting program staff

Facilitated development of Annual Action Plans aligned with long-range strategic goals; managed quarterly and year-end reporting

Produced Internal Quality Monitoring reports capturing key performance indicators and quality improvement data for leadership review

Led Consumer Safety initiatives including investigations of incidents, accidents, and grievances; collaborated with Incident Management Unit on corrective actions

Reviewed and analyzed tax filings to identify discrepancies, leading to improved compliance rates and reduced processing errors.

Conducted in-depth financial examinations on complex cases, providing clear recommendations that enhanced operational efficiency and minimized risk.

Partnered with cross-functional teams to streamline case processing, resulting in faster resolution times and heightened stakeholder satisfaction.

Maintained accurate records and documentation for cases, ensuring adherence to regulations and facilitating timely reviews.

Collaborated with team members to share best practices, fostering a culture of continuous improvement and enhancing overall case handling.

Ensured meticulous documentation and compliance with IRS regulations, enabling timely examinations and safeguarding organizational integri

Provided exceptional customer service, addressing inquiries and resolving issues, leading to improved client satisfaction and loyalty.

Streamlined inquiry response processes, reducing average handling time and enhancing overall efficiency in service delivery.

Analyzed customer feedback to identify trends and implement service improvements, yielding noticeable results in user experience.

Maintained accurate records of client interactions, ensuring compliance with service standards and enhancing reporting accuracy.

Managed a high volume of customer inquiries via phone, email, and chat, while maintaining a positive and professional demeanor.