Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic

Tyler Jordan

Ashburn,VA

Summary

Training & Development professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering training across functions to improve knowledge and performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Training & Development

MarketSource Inc.
02.2023 - Current

• Build and maintain solid relationships in the F&I department by using consultative sales skills to identify needs and deliver results

• Develop consultant relationship with Dealer Principal and senior dealership management

• Train, educate, and motivate all Finance Managers in F&I within an assigned territory

• Effectively manage your assigned territory to drive F&I growth

• Implement all program initiatives and processes within requested timeframes

• Maintain, create, and execute account development business plans

• Effectively communicate in writing to MarketSource management, Nissan regional partners, and dealership management on a regular basis

• Constantly evaluate performance vs. expectations

• Ensure sales, market, and competitive information is recorded and reported daily

Sales & Finance Manager

Priority Automotive Group
09.2018 - 01.2023
  • Provide recommendations and assistance to customers in order to arrange the financing of their purchases
  • Present customers with additional product offerings to enhance their vehicle and ownership experience
  • Ensure sales are structured to produce the highest profitability
  • Submit deals to lenders for approval, makes credit decisions, and effectively closes deals
  • Ensure every deal is fully aligned with local, state and federal guidelines
  • Knowledge of programs including: CDK Global, Dealertrack, CUDL, eLEAD CRM, VAORLS - DMV, Provisions - vAuto.

Community Branch Banker III

Branch Banking & Trust Co.
01.2017 - 05.2018
  • Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and service lines
  • Contributes to meeting or exceeding client service as well as individual and branch sales targets by offering and selling products and services with a focus on developing, expanding and retaining relationships
  • Supports team sales process by conducting consultative conversations and acting upon or referring more complex client needs or financial goals to other internal specialists
  • Adheres to internal controls, operational procedures and risk management policies
  • Stays informed of all changes in policies and procedures to ensure compliance with current guidelines
  • Knowledge of programs including: Client Central, PC Teller

Customer Service Leader

Food Lion
04.2015 - 02.2017
  • Ensure store office functions are completed accurately and on time using accounting packets; report all cash variances
  • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
  • Maintain proper knowledge of all sales associate register functions and Front End accounting services to ensure service standards are maintained
  • Adhere to all company guidelines, policies and standard practices.

Education

Public Administration

John Tyler Community College
Chester, VA
05.2017

Public Administration

Richard Bland College
Petersburg, VA
05.2015

High School Diploma -

Hopewell High School
Hopewell, VA
06.2014

Skills

  • Sales & Team Leadership
  • Strong Communication & Interpersonal Skills
  • Resilience
  • Self-Management
  • CRM software proficiency
  • Problem-solving abilities
  • Decision-Making
  • Negotiation
  • MS Office
  • Problem Resolution

Volunteer Experience

  • Cub Scouts of America, Den Chief
  • Richmond Kickers Soccer Association, Youth Coach
  • Branch Bank & Trust Co., Lighthouse Outreach
  • Food Lion, Hurricane Relief
  • City of Hopewell, Police Dept. Bike Safety Rodeo

Certification

  • United States Soccer Federation - Licenses E & F
  • Virginia Notary Public
  • Microsoft Office Suite Specialist (Word, Outlook, Powerpoint, & Excel)
  • Boy Scouts of America - Eagle Scout Award

Timeline

Training & Development

MarketSource Inc.
02.2023 - Current

Sales & Finance Manager

Priority Automotive Group
09.2018 - 01.2023

Community Branch Banker III

Branch Banking & Trust Co.
01.2017 - 05.2018

Customer Service Leader

Food Lion
04.2015 - 02.2017

Public Administration

John Tyler Community College

Public Administration

Richard Bland College

High School Diploma -

Hopewell High School
Tyler Jordan