Tyler Jorde
Mapleton
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure apprentice plumber position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Fire Captain
Mapleton Fire Department
06.2021 - Current
- Serve as a company officer leading a team of firefighters to complete duties assigned by the incident commander.
- Serve as the incident commander of an incident when I am the highest-ranking officer on scene.
- Ensure that firefighters on my team are current on all certifications and attend trainings.
- Mentor new firefighters on department standard operations procedures and culture.
- Mentored new firefighters in developing essential skills and understanding departmental expectations for performance excellence.
- Led a team of firefighters in extinguishing hazardous material fires, minimizing environmental impact and potential harm to nearby residents.
- Improved firefighter safety through consistent training sessions and adherence to established guidelines.
Agent Operations Traffic Analyst
U.S. Bank
09.2013 - Current
- Monitor and direct inbound call traffic to lower overall customer hold times.
- Make financial and business need decisions by evaluating if overtime or saved hours are needed.
- Coordinate across business lines to schedule meetings and compliance courses.
- Open tickets and act as a liaison for IT and impacted end-users for major and minor incidents.
- Maintain and track IT cases for trends.
- Performed weekly audits of all tickets submitted in order to track trends with system issues.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Established strong customer relationships, building recommendations and loyalty.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Education
High School Diploma -
Fargo South High School
FargoSkills
- Leadership
- Communication
- Problem Solving
- Emergency Response
- Personnel Management
- Technical Rescue
- Fire suppression
- Facility and equipment maintenance
Timeline
Fire Captain
Mapleton Fire Department
06.2021 - Current
Agent Operations Traffic Analyst
U.S. Bank
09.2013 - Current
High School Diploma -
Fargo South High School
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