Tyler Juraska
Waterbury
Summary
Highly skilled and dedicated hospitality professional with a reputation for upholding exceptional standards and achieving outstanding outcomes. Recognized for optimizing operational efficiency and ensuring customer satisfaction. Thrives in collaborative team environments and adapts to evolving demands. Proficient in staff training, delivering exceptional customer service, and proficiently managing financial resources.
Overview
9
9
years of professional experience
Work History
Restaurant General Manager
The Owl Food & Wine Bar
08.2023 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Lead Bartender
Mayflower Inn
08.2020 - 09.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
Banquet Manager
Specialty Staffing LLC
01.2016 - 01.2018
- Handled all registrations, room requests and charge questions smoothly
- Oversaw front desk, housekeeping and maintenance operations for the property
- Coordinated smooth planning of events such as weddings and charity events by working closely with clients
- Met guest needs consistently with smooth coordination between departments
- Troubleshot problems and developed successful solutions
- Trained junior team members and mentored on important procedures
- Collaborated with team members to meet daily demands and handle challenging projects
- Enhanced customer satisfaction with fast and knowledgeable service
Education
University of Connecticut
05-2018
Skills
- Operations management
- Hiring decisions
- Labor management
- Customer engagement
- Talent development
- Facility maintenance
- Business management
- Sales skills
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
Timeline
Restaurant General Manager
The Owl Food & Wine Bar
08.2023 - Current
Lead Bartender
Mayflower Inn
08.2020 - 09.2022
Banquet Manager
Specialty Staffing LLC
01.2016 - 01.2018
University of Connecticut
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