Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tyler Kauffman

Alden,NY

Summary

Customer-oriented Banking Officer offering [Number] years of experience overseeing bank operations and verifying adherence to state and federal banking rules and regulations. Supportive and communicative professional polished in providing banking services to individuals and corporate customers. In-depth knowledge of available bank products and services paired with outstanding customer service abilities.

Overview

2
2
years of professional experience

Work History

Personal Loan Specialist

OneMain Financial Group
06.2023 - Current
  • Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
  • Served as a liaison between applicants and internal departments, streamlining communication channels during the loan process.
  • Ensured compliance with federal regulations and company policies throughout all stages of the loan process.
  • Improved loan approval rates by conducting thorough applicant evaluations and credit assessments.
  • Coordinated closely with underwriters to ensure accurate documentation and expedited processing times for each application.
  • Managed a portfolio of personal loans, monitoring repayment progress and proactively addressing delinquencies.

Customer Service Representative

Northwest Bank
12.2022 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Bank Teller

First Central State Bank
12.2021 - 11.2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Education

Associate of Science - Social Sciences

Erie Community College
Buffalo, NY
12.2017

Skills

  • Loan structuring
  • Risk evaluation
  • Banking knowledge
  • Goal-Oriented
  • Collections experience
  • Financial Literacy
  • Cash Handling
  • Performance Tracking

Accomplishments

    SUNY award for academic achievement.

Timeline

Personal Loan Specialist

OneMain Financial Group
06.2023 - Current

Customer Service Representative

Northwest Bank
12.2022 - 06.2023

Bank Teller

First Central State Bank
12.2021 - 11.2022

Associate of Science - Social Sciences

Erie Community College

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Tyler Kauffman