Tyler Kauffman
IT Support Technician Level 2
York,United States
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations to best enhance the organization.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Technician Level 2
DOCEO Office Solutions
04.2022 - Current
- Coordinated with vendors to resolve hardware/software malfunctions.
- Performed server, antivirus, and Entra migrations.
- Trained junior technicians and users on how to operate components and systems.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured, and maintained computer systems and network equipment/infrastructure.
Senior Enterprise Technology Administrator
County Of York
12.2020 - 04.2022
- Maintained ADR's, applications and collections within MECM/SCCM
- Utilized Citrix MDM XenMobile solution to manage corporate and personal iOS devices.
- Served as lead technician overseeing a small team responsible for 18 County departments spread across several buildings.
- Utilized VMware vSphere to monitor and administer servers.
- Created and configured Group Policy Objects and AD structure
- Standardized job tasks and trained junior team members on best practices.
Enterprise Technology Engineer
County Of York
09.2019 - 12.2020
- Provided Tier 2 IT support to non-internal users through desk side support services.
- Created support documentation on troubleshooting and desktop support in Windows and Citrix environments.
- Utilized MDM systems to support Citrix apps.
- Collaborated with vendors to provide upgrades and troubleshoot issues.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
PC Support Intern
Pennsylvania State Employees Credit Union
11.2018 - 10.2019
- Utilized SCCM to deploy software and image PC's.
- Worked with vendors to consolidate licensing information.
- Led PC deployment of over 100 units.
- Resolved tickets and managed knowledge base articles.
Education
Bachelor of Science - Information Sciences And Technology
The Pennsylvania State University
08.2015 - 05.2019
Skills
Remote support
Enterprise system migrations
Ticket resolution management
Backup management
Network troubleshooting
Proficient in Mac systems
Proficient in Windows operating system
Proficient in DHCP and DNS management
User training expertise
Timeline
IT Support Technician Level 2
DOCEO Office Solutions
04.2022 - Current
Senior Enterprise Technology Administrator
County Of York
12.2020 - 04.2022
Enterprise Technology Engineer
County Of York
09.2019 - 12.2020
PC Support Intern
Pennsylvania State Employees Credit Union
11.2018 - 10.2019
Bachelor of Science - Information Sciences And Technology
The Pennsylvania State University
08.2015 - 05.2019
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