Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Kelly

Madison,MS

Summary

Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.

Overview

6
6
years of professional experience

Work History

Customer Success Manager

Touchplan
05.2022 - Current
  • Spearheaded the onboarding and implementation of Touchplan’s software for new project teams, ensuring seamless integration into their operational processes and enhancing project efficiency.
  • Collaborated with development teams to align product roadmap and feature releases with customer needs, minimizing impact on the user experience.
  • Enhanced churn risk tracking by utilizing Salesforce, providing actionable insights and dollar values for at-risk accounts and improving retention strategies.
  • Conducted weekly webinars to educate new users on the platform’s fundamentals, improving user adoption and proficiency.
  • Facilitated monthly strategic meetings with key account stakeholders to assess account health and identify opportunities to maximize value through Touchplan’s offerings.

Customer Success Manager

Artisent Floors, Memphis, TN
11.2021 - 05.2022
  • Company Overview: (Kudu Solutions-Software Division of Artisent)
  • Assessed customer business processes to provide tailored guidance on ERP software utilization, optimizing software integration and operational effectiveness.
  • Acted as the primary liaison between customers and development teams, ensuring Agile development releases met customer requirements and enhanced user satisfaction.
  • Led successful go-live implementations through comprehensive training sessions, both in-person and virtual, ensuring smooth transitions and user readiness.
  • Developed and maintained training documentation, including video tutorials and PDF guides, to support ongoing user education and operational independence.

Business Operations Specialist

Artisent Floors, Memphis, TN
01.2021 - 11.2021
  • Conducted thorough analysis of company operations to identify and implement improvements, enhancing process efficiency and customer satisfaction.
  • Served as a Subject Matter Expert on company software platforms, providing guidance and resolving operational issues to support seamless business operations.
  • Delivered training to new employees on company software, fostering operational independence and ensuring their success.

Account Coordinator

Artisent Floors, Memphis, TN
02.2020 - 01.2021
  • Provided support to customers via phone, addressing inquiries and delivering requested information and documentation.
  • Managed new construction job processing, ensuring compliance with contract terms and accurate billing, contributing to project and customer satisfaction.

Education

Masters of Business Administration -

Belhaven University
Jackson, MS
08.2025

Bachelor of Arts - History

Mississippi State University
Starkville, MS
05.2018

Skills

  • Customer account management
  • Customer relationship building
  • Client relations
  • Strategic planning
  • Proficient in Microsoft Excel
  • Revenue analysis

Timeline

Customer Success Manager

Touchplan
05.2022 - Current

Customer Success Manager

Artisent Floors, Memphis, TN
11.2021 - 05.2022

Business Operations Specialist

Artisent Floors, Memphis, TN
01.2021 - 11.2021

Account Coordinator

Artisent Floors, Memphis, TN
02.2020 - 01.2021

Masters of Business Administration -

Belhaven University

Bachelor of Arts - History

Mississippi State University

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Tyler Kelly