Tyler Killion
Middle Management
Arcadia,IN
"It doesn't take a hero to order men into battle. It takes a hero to be one of those men who goes into battle."
General Norman Schwarzkopf, U.S. Army
Summary
Versatile middle management knowledgeable about team leadership, training and quality assurance. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing 10 years of related experience.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Field Operations Manager
Premier Commercial Services LLC
Noblesville, IN
06.2021 - 08.2022
- Trained new employees on proper protocols and standards.
- Reported issues to higher management with great detail.
- Supported top-level decision-making and strategy strategic planning, forging productive relationships with top leaders and serving as key advocate for various team supervision personnel issues.
- Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Implemented and maintained high standards of quality and cleanliness in all areas.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Monitored over 15 employees' day-to-day activities and made plans to rectify issues.
Customer Service Representative/ Deck Ambassador
British Swim School
Noblesville, IN
07.2020 - 06.2021
- Took ownership of customer issues and followed problems through to resolution.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Assistant Manager
Kilroy's Bar and Grill
Broad Ripple, IN
01.2018 - 07.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Reduced supply expenses, cut production costs and lowered financial expenditures by 20%
Supervisor
UIndy Dinning Service's LLC
Indianapolis, IN
11.2016 - 01.2018
- Delegated high volumes of work to empower team, build trust and assist with professional development of 6 team members.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Monitored expenditures to mitigate risk of overages.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Assistant Manager
Yats
Zionsville, IN
03.2013 - 04.2016
- Managed opening and closing restaurant.
- Recruited and interviewed potential candidates.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Motivated staff to perform at peak efficiency and quality.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Nutrition Care Specialist
United States Army
Indianapolis, United States
04.2008 - 07.2013
- Perform dietetic functions in hospital, clinic, or field environment.
- Provide nutritional screening and basic-level counseling to patients in nutrition clinics, health promotion and wellness clinics, and classroom settings.
- Assessment of patient's dietary requirements and restrictions.
- Menu planning to include recipe modification for special diets.
- Organized and planned medical nutrition therapy for 20+ patients and residents
Education
High School Diploma -
08.2000 - 06.2004
Skills
Staff training/development
Delegation
Strategic planning
Team Supervision
Effective leader
Work flow planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Operations Manager - Premier Commercial Services LLC
06.2021 - 08.2022
Customer Service Representative/ Deck Ambassador - British Swim School
07.2020 - 06.2021
Assistant Manager - Kilroy's Bar and Grill
01.2018 - 07.2020
Supervisor - UIndy Dinning Service's LLC
11.2016 - 01.2018
Assistant Manager - Yats
03.2013 - 04.2016
Nutrition Care Specialist - United States Army
04.2008 - 07.2013
Hamilton Heights High School - High School Diploma,
08.2000 - 06.2004