Tyler Kinka
West Chester,PA
Summary
Dynamic manager with a proven track record at Boardwalk Casino, excelling in team leadership and customer service. Successfully enhanced performance through strategic planning and cross-training, achieving departmental goals. Skilled in project scheduling and risk assessment, fostering a productive environment that maximizes employee engagement and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Boardwalk Casino
04.2018 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Assistant Manager, Special Projects
Chi Phi Penn State
12.2024 - 04.2025
- Managed board activities and meetings while facilitating distribution of meeting minutes throughout the Fraternity to align strategic direction across departments.
- Collaborated with cross-functional teams to ensure seamless coordination of special project activities, fostering a positive work environment.
- Provided administrative support such as scheduling meetings managing documentation filing systems related to special projects activities.
- Trained new team members on processes and tools used within the Special Projects board for a smooth experience.
Leadership Student
Malvern Prep School TV Studio
10.2019 - 04.2023
- Enhanced leadership skills of students by organizing team-building activities and workshops.
- Engaged in beginning of year orientations to assist students with initial adjustment to high school academic life.
- Boosted student confidence by providing regular feedback, recognition, and opportunities for skill development.
- Fundraised over $10,000 to build a new TV Studio.
- Empowered students to take initiative in their learning process by setting individualized goals tailored to their strengths and areas for improvement.
Education
Bachelor of Communications - Film And Video Production
Pennsylvania State University
University Park, PA04-2027
Skills
- Corporate communications
- Project scheduling
- Risk assessment
- Processes and procedures
- Customer service
- Team leadership
- Decision-making
Certification
RAMP Server/Seller Training 2024-Feb-20
Timeline
Assistant Manager, Special Projects
Chi Phi Penn State
12.2024 - 04.2025
Leadership Student
Malvern Prep School TV Studio
10.2019 - 04.2023
Manager
Boardwalk Casino
04.2018 - 08.2024
Bachelor of Communications - Film And Video Production
Pennsylvania State University
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