Tyler Kline
Wickliffe,OH
Summary
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Knowledgeable sales manager with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
District Manager
Alliance Mobile
05.2024 - 09.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
Store Manager
Alliance Mobile
07.2023 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Alliance Mobile
04.2022 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Sales Representative
Alliance Mobile
06.2021 - 04.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Contacted guests through Salesforce marketing tool.
- Maintain a clean work environment.
- Hit monthly goals and or target quotas on a personal level.
Sales Representative
Best Buy
08.2018 - 05.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Hit credit card and Total Tech Support numbers
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
High School Diploma -
Wickliffe High School
Wickliffe, OH06-2012
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Attention to Detail
- Goal Setting and Performance Metrics
- Sales management
- Operations Management
- Customer Relations
- Staff Development
- Team Development
- Financial Management
- Decision-Making
- Team Building Practices
- Employee Scheduling
- Team Leadership
- Staff Management
- Operations Improvements
- Leadership Development
- Workforce Development
- Policies and Procedures
- Data Analytics
- Staff Recruiting
- Policy Enforcement
- Marketing campaigns
- Negotiation
Accomplishments
During my time on the sales floor at Best Buy, I was the number 1 sales associate. I was able to maintain that spot by generating the most individual revenue, credit card applications, and protection sales.
My time with Alliance Mobile:
- 2023 Summit winner as a Store Manager(8/308)
- Regional leader in First Net, and CRU sales in 2022, 2023, and 2024
- Finished as the number 1 store in the company in February 2022. In 2 different company rankers.(1/308)
- I had 7 sales representatives promoted under my management abilities in 14 months.
- Successfully managed a AT&T Roadrunner store(Corporate bought location)
- Maintained an average 5% PPVGA close rate as a store.
Golfing
I love golfing because I really enjoy getting out with my friends, and having a great time with the people who mean the most to me.
Timeline
District Manager
Alliance Mobile
05.2024 - 09.2024
Store Manager
Alliance Mobile
07.2023 - 05.2024
Store Manager
Alliance Mobile
04.2022 - 07.2023
Sales Representative
Alliance Mobile
06.2021 - 04.2022
Sales Representative
Best Buy
08.2018 - 05.2021
High School Diploma -
Wickliffe High School
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