tyler knight
Mount Airy,Maryland
Summary
Enthusiastic and dedicated professional with 2 years of working experience. Led teams, and helped out with customer satisfaction. Strong communication skills. Currently enrolled in college, eager to leverage my leadership experience and academic knowledge to contribute positively to future endeavors. At 18 years old, I am driven to continue my professional growth while pursuing my education.
Overview
1
1
year of professional experience
Work History
Manager
Papa Johns
Mount Airy, Maryland
09.2023 - 09.2024
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Education
Frederick Community College
Frederick, MD05-2026
High School Diploma -
Linganore High School
Frederick, MD05-2024
Skills
- Workforce Management
- Expense Tracking
- Performance Management
- Staff Development
- Operations Management
- Contract Management
- Social worker
- Reliable
- Works well with other
Timeline
Manager
Papa Johns
09.2023 - 09.2024
Frederick Community College
High School Diploma -
Linganore High School