Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Tyler Kohlman

Colorado Springs,CO

Summary

Knowledgeable and dedicated customer service professional with 10 years of experience in customer-facing roles as well as over 2 years of clerical experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.


Professional insurance specialist with comprehensive experience in total loss claims. Expertise in managing claims from initiation to resolution, ensuring compliance with industry standards and company policies. Known for fostering collaborative team environments and delivering consistent, reliable results while adapting to evolving challenges. Skilled in negotiation, customer service, and claims analysis, embodying integrity and precision.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Total Loss Specialist

State Farm
05.2023 - Current
  • Reduced fraudulent claims through thorough investigation and documentation of each case.
  • Maintained detailed records of each case, facilitating easy retrieval of information when necessary for future reference or use in legal proceedings.
  • Managed escalations from dissatisfied customers effectively by displaying empathy and offering assistance tailored to their specific needs or concerns.
  • Utilized strong negotiation skills when communicating with third-party representatives during claim disputes or settlements discussions, achieving favorable results for both parties involved.
  • Streamlined the total loss process for faster claim settlements and increased client retention.
  • Provided exceptional customer service while guiding policyholders through the total loss process, resulting in positive feedback from clients.
  • Improved customer satisfaction by efficiently managing total loss claims and providing timely resolution.
  • Managed a high volume of cases simultaneously while maintaining organization and attention to detail, contributing to overall team success.

Licensed Insurance Sales Representative

Jeff Schmidt's State Farm Agency
01.2022 - 03.2023
  • Calculated quotes and educated potential clients on various insurance options and coverage amounts based on analysis of customers' circumstances derived with interpersonal communication skills and persuasive sales skills techniques.
  • Leveraged knowledge of company insurance products and services, as well as current industry trends to advise customers on meeting their insurance needs.
  • Met customer needs and exceeding expectations through excellent sales techniques, communication skills, and insurance expertise.
  • Won repeated business based on the rapport built during my time quoting customers. Creating additional opportunities and growing the business accordingly.

Licensed Insurance Service Representative

EJC Insurance And Financial
07.2020 - 12.2021
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Obtained underwriting approval by completing application for coverage.

Coffee Master

Starbucks
04.2015 - 01.2021
  • Specialized in the knowledge of our customer base and their orders to create remarkable service opportunities for them and to reinforce the "Third Place" experience.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Served customers quickly and efficiently and created strategies to prevent delays.

Supervisor and Lead Server

Grand Teton Lodge Company
05.2018 - 10.2018
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Take food orders, receive food, and deliver the food orders to customers in a 1950’s diner setting
  • Deliver Vail Resorts' standard of customer service to guests both at the lodge and at the restaurant/diner
  • Gain knowledge of both the Grand Teton National Park and the Jackson Lake Lodge to provide customers with the best experience during their stay
  • Multitasking and mastering my daily tasks to become as efficient as possible, and be able to flex into any role needed by my supervisors and guests

Education

High School Diploma -

Air Academy High School
05.2013

Skills

  • Fast Learner
  • Problem Solver
  • Attentive
  • Patient
  • Dedicated
  • Policy interpretation
  • Claims management
  • Claims processing
  • Teamwork and collaboration
  • Problem-solving abilities
  • Claims investigation
  • Excellent communication

Certification

  • Previously a licensed insurance agent for over 2 years (Property, Casualty, Life, and Health).

References

Peri Bolts (Previous Employer and Mentor): (208) 921-5005

Tanner Cook (Previous Coworker and Personal Reference): 719-440-4191

Brittney Hansen (Friend and Personal Reference) 719-505-6924 


Timeline

Total Loss Specialist

State Farm
05.2023 - Current

Licensed Insurance Sales Representative

Jeff Schmidt's State Farm Agency
01.2022 - 03.2023

Licensed Insurance Service Representative

EJC Insurance And Financial
07.2020 - 12.2021

Supervisor and Lead Server

Grand Teton Lodge Company
05.2018 - 10.2018

Coffee Master

Starbucks
04.2015 - 01.2021

High School Diploma -

Air Academy High School

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