Summary
Overview
Work History
Timeline
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Tyler Kossin

Service Writer
Sarasota,FL

Summary

Customer Relationship Management - Inventory Management - Problem Solving

Communication - Time Management - Team Collaboration

Fluent with Dealer Management Systems: Dealertrack, Vinsolutions, and Salesforce

Overview

9
9
years of professional experience

Work History

Sales Manager

MemberCar
07.2021 - 03.2025
  • Leveraged customer feedback to tailor service offerings and enhance customer satisfaction and retention.
  • Developed and maintained strong customer relationships to increase repeat business and customer satisfaction.
  • Managed the entire sales process from initial inquiry to test drives, finance applications, back end products, all paperwork, sending all documents to our banks, ensuring a seamless customer experience.
  • Collaborated with our service department when completing the sales process by introducing the customer, going over any vehicle concerns the customer has and ensuring they are taken care of.
  • Completing a vehicle walkaround and test drive for any set appointments to ensure they are ready to be sold.
  • Daily meetings with our service team regarding any upcoming/current service appointments for any of my previous customers.
  • Taking daily customer phone calls for our service team when they are busy to help make sure customers receive our best help in a timely manner.

Service Advisor

Carmax
09.2020 - 07.2021
  • Developed and maintained strong customer relationships
  • Provided detailed service information and advised customers on necessary maintenance options.
  • Coordinated with service technicians to schedule vehicle maintenance and repairs efficiently.
  • Managed service appointments and followed up with customers to ensure service completion and satisfaction.
  • Collaborated with sales and service departments to streamline communication and improve service turnaround times.
  • Assisted customers in understanding service procedures and costs, ensuring transparency and trust.
  • Utilized dealership software to document all service interactions, ensuring accurate records for billing and warranty purposes.
  • Resolved customer concerns related to service delays or unexpected repairs by coordinating solutions between customers and the service department.

Inventory Associate / Service Consultant

CarMax
07.2018 - 09.2020
  • Preparing vehicles for delivery to ensure the customer leaves happy with their choice.
  • Receiving new inventory and going over a Final Quality Check consisting of many checks inside and out of the vehicle before it arrives to the sales lot.
  • Effectively communicating with the sales team every day going over any concerns about the vehicles that may be selling soon and relaying any potential hurdles to our service team.
  • Taking store inventory every morning consisting of scanning more than 400 vehicles on our sales lot, service backlot, wholesale, and vehicles offsite.
  • Monitored and reported discrepancies in vehicle inventory to improve accuracy and operational efficiency.
  • Collaborated with service advisors to track vehicle maintenance schedules and ensure timely updates to customers.
  • Assisted in managing service appointments and coordinating with technicians to optimize workflow.
  • Facilitated communication between inventory management and service departments to ensure timely vehicle availability for customers.
  • In charge of the front desk being the first associate to greet our customers, taking phone calls to set appointments with detailed notes.
  • Scanning all incoming invoices from off-lot sublet work, organizing them to ensure they are timely paid out.
  • Keeping our customers timely informed throughout the week whenever any advisor wasn't available.

Sales Consultant

CarMax
07.2016 - 07.2018
  • Developed and maintained strong customer relationships to increase repeat business and customer satisfaction.
  • Managed the entire sales process from initial inquiry to delivery and follow-up, ensuring a seamless customer experience.
  • Provided detailed product and service information to customers, helping them make informed purchasing decisions.
  • Collaborated with the service department to coordinate vehicle repairs and maintenance, improving service turnaround times.

Timeline

Sales Manager

MemberCar
07.2021 - 03.2025

Service Advisor

Carmax
09.2020 - 07.2021

Inventory Associate / Service Consultant

CarMax
07.2018 - 09.2020

Sales Consultant

CarMax
07.2016 - 07.2018

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Tyler KossinService Writer