Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tyler Kovalci

Exeter,PA

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

9
9
years of professional experience

Work History

Care Supervisor/Administrative Assistant

Help at Home
08.2021 - Current
  • Maintains the assigned clients' files, employee files and all related paperwork.
  • Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
  • Assigns homecare aides based on the client's overall needs and Plan of Care.
  • Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
  • Proactively communicates schedules and changes with clients, homecare aides, referral sources, team leads, managers and the branch manager.
  • Prepares and submits routine departmental reports as required.
  • Records and maintains accurate documentation of the client's condition and overall service.
  • Conducts and keeps record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings.
  • Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
  • Provides education and coaching on changes to a client's Plan of Care.
  • Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers.
  • Ensures compliance with local, state, and federal laws as well as with company policies and procedures.
  • Performs other related duties as assigned.
  • Process Electronic Payroll Records.
  • Assists with the hiring of incoming Direct Care Workers.

Lead Shift Supervisor

Dunkin'
06.2015 - 08.2021
  • Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
  • Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
  • Support training of Crew Members as directed by General Manager or Assistant Manager.
  • Communicate goals and hold team members accountable for performance during shift.
  • Hold guests as highest priority and role model exceptional guest service.
  • Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
  • Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
  • Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
  • Ensure restaurant standards and marketing initiatives are properly executed during shift.
  • Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
  • Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
  • Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
  • Providing excellent customer service and management to customers in a fast paced environment, ensuring quality experiences are had by customers and assisting others as part of a team.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Extensive mathematical skills utilized to provide payouts to customers and close of business accounting.
  • Deescalating negative behaviors with customers in difficult situations and providing a positive atmosphere.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Mediating employee related issues, scheduling a team to ensure efficient staffing, covering short staffed shifts due to emergency situations.
  • Leading training for new hires and providing continued coaching to ensure success.

Care Coordinator

CareGivers America
08.2016 - 05.2017
  • Scheduling the day to day operations for clients in Lackawanna County.
  • Ensured quality measures were being provided to meet the Department of Health regulations.
  • Ensuring client satisfaction, recruiting and hiring of employees.
  • Fielding incoming calls and placing outgoing calls to clients, employees, Service Coordination entities while multitasking.
  • Manage the day to day administrative duties of a Non-Medical Office
  • Drive quality outcomes for customers through exceptional care and customer service
  • Supervise caregivers.
  • Schedule/Match caregivers to meet the needs of our clients.
  • Build and maintain relationships with potential referral sources.
  • Maintain & manage regulatory compliance.
  • Processing of Electronic Payroll Records.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.

Education

No Degree - General Studies

Luzerne County Community College
Nanticoke, PA
08.2014

Skills

  • Detail Oriented
  • Advanced Customer Service Skills
  • Excellent Time-Management
  • Multitasking
  • Team Player w/Ability to Work Independently
  • Training and mentoring
  • Staff Management
  • Strategic Planning
  • Inventory Control
  • Staff Discipline
  • Staff Development
  • Processes and procedures
  • Operations Management
  • Process Improvement
  • Process Monitoring and Improvement
  • Project Management
  • Schedule development
  • General Microsoft experience
  • Audit reporting
  • Data Analysis
  • Organization skills
  • Customer Assistance
  • Work Ethic and Integrity
  • Written and verbal communication
  • POS system operations
  • Case Management
  • Case Documentation
  • Organization and Multitasking
  • Conflict Resolution
  • Email and Telephone Etiquette
  • Client Advocacy
  • Care Coordination

References

References available upon request.

Timeline

Care Supervisor/Administrative Assistant

Help at Home
08.2021 - Current

Care Coordinator

CareGivers America
08.2016 - 05.2017

Lead Shift Supervisor

Dunkin'
06.2015 - 08.2021

No Degree - General Studies

Luzerne County Community College

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Tyler Kovalci