Tyler Krieger

Oversaw daily operations ranging from $35M to $87M, and 100 -260-employees, direct all departments (hard lines, soft lines, specialty lines and perishable lines); incorporated sound merchandising and loss control strategies; executed corporate programs, promotions and policies; and drove optimal customer satisfaction, associate productivity and P&L results.

• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Assisted with hiring, training and mentoring new staff members.
• Reported issues to higher management with great detail.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

• Assisted in recruiting, hiring and training of team members.
• Communicated with customers to assess satisfaction with products and services received.
• Improved communication within team through regular meetings, updates, and open channels of communication.
• Monitored key performance metrics to identify areas for improvement.
• Developed and maintain operational guidelines for staff.
• Supervised operations team to support operational excellence and excellent customer service.
• Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.
• Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.

• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Produced weekly, monthly, quarterly, and yearly sales reports for senior management.
• Collaborated with buying team to maintain appropriate merchandise assortment, meeting seasonal trends and demands.
• Implemented sales strategies to generate leads and maximize profit margins.
• Monitored competitor activities regarding product offerings, pricing strategies, and display techniques as part of ongoing market research efforts.
• Streamlined in-store merchandising processes, reducing time spent on tasks while maintaining visual standards.

• Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Boosted team performance by developing customer service training materials and conducting service training.
• Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
• Achieved results by working with staff to meet established targets.

• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Recommended complementary purchases to customers, increasing revenue.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
• Engaged with customers to effectively build rapport and lasting relationships.
• Helped customers locate products and checked store system for merchandise at other sites.