Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tyler Kruger

Penacook,NH

Overview

12
12
years of professional experience

Work History

Team Leader

Elliot Hospital
Bedford, NH
12.2019 - Current
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Ensured compliance with all safety regulations in the workplace.

Community Life Coach

BECKETT ACADOMY
MANCHESTER , NH
09.2016 - 03.2020
  • Provided one-on-one and group coaching to help clients develop life skills, such as communication and problem solving.
  • Facilitated workshops on a variety of topics including goal setting, stress management, and conflict resolution.
  • Conducted assessments to understand client needs and developed individualized plans for success.
  • Organized activities to promote socialization among participants in the community.
  • Created an environment that fosters personal growth and development for clients.
  • Collaborated with other professionals to provide comprehensive services for clients' holistic well-being.
  • Maintained records of progress made by each client towards their goals.

Hotel Front Desk Supervisor

Courtyard by Marriott
MANCHESTER, NH
03.2013 - 12.2016
  • Greeted guests and checked them in and out of the hotel.
  • Monitored front desk staff to ensure they met customer service standards.
  • Trained new hires on procedures, policies, and customer service expectations.
  • Developed and implemented strategies to improve customer satisfaction.
  • Resolved guest complaints in a professional manner.
  • Ensured compliance with all safety regulations and protocols.
  • Maintained accurate records of daily transactions.
  • Processed payments for services rendered at the front desk.
  • Coordinated with housekeeping staff regarding room availability and occupancy levels.
  • Managed inventory of supplies used at the front desk.
  • Provided information about local attractions and events.
  • Answered telephone inquiries from customers in a timely manner.
  • Handled cash registers and balanced daily receipts.
  • Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.

Education

Associate of Applied Science - CULINARY ARTS

Southern New Hampshire University
Hooksett, NH
05-2005

Skills

  • Complaint resolution
  • Coaching
  • Team assessment
  • Task delegation
  • Program development
  • Staff training
  • Employee evaluation
  • Flexible schedule
  • Safety processes and procedures
  • Overseeing daily activities
  • Documentation and reporting
  • Leadership
  • Employee training
  • Problem-solving
  • Team motivation
  • Teamwork and collaboration

Affiliations

  • ALUMNI OF KAPPA DELTA PHI NATIONAL AFFILIATED SORIRTY KAPPA CHI CHAPTER

Timeline

Team Leader

Elliot Hospital
12.2019 - Current

Community Life Coach

BECKETT ACADOMY
09.2016 - 03.2020

Hotel Front Desk Supervisor

Courtyard by Marriott
03.2013 - 12.2016

Associate of Applied Science - CULINARY ARTS

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
Tyler Kruger