Tyler Kruger
Penacook,NH
Overview
12
12
years of professional experience
Work History
Team Leader
Elliot Hospital
Bedford, NH
12.2019 - Current
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Ensured compliance with all safety regulations in the workplace.
Community Life Coach
BECKETT ACADOMY
MANCHESTER , NH
09.2016 - 03.2020
- Provided one-on-one and group coaching to help clients develop life skills, such as communication and problem solving.
- Facilitated workshops on a variety of topics including goal setting, stress management, and conflict resolution.
- Conducted assessments to understand client needs and developed individualized plans for success.
- Organized activities to promote socialization among participants in the community.
- Created an environment that fosters personal growth and development for clients.
- Collaborated with other professionals to provide comprehensive services for clients' holistic well-being.
- Maintained records of progress made by each client towards their goals.
Hotel Front Desk Supervisor
Courtyard by Marriott
MANCHESTER, NH
03.2013 - 12.2016
- Greeted guests and checked them in and out of the hotel.
- Monitored front desk staff to ensure they met customer service standards.
- Trained new hires on procedures, policies, and customer service expectations.
- Developed and implemented strategies to improve customer satisfaction.
- Resolved guest complaints in a professional manner.
- Ensured compliance with all safety regulations and protocols.
- Maintained accurate records of daily transactions.
- Processed payments for services rendered at the front desk.
- Coordinated with housekeeping staff regarding room availability and occupancy levels.
- Managed inventory of supplies used at the front desk.
- Provided information about local attractions and events.
- Answered telephone inquiries from customers in a timely manner.
- Handled cash registers and balanced daily receipts.
- Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
Education
Associate of Applied Science - CULINARY ARTS
Southern New Hampshire University
Hooksett, NH05-2005
Skills
- Complaint resolution
- Coaching
- Team assessment
- Task delegation
- Program development
- Staff training
- Employee evaluation
- Flexible schedule
- Safety processes and procedures
- Overseeing daily activities
- Documentation and reporting
- Leadership
- Employee training
- Problem-solving
- Team motivation
- Teamwork and collaboration
Affiliations
- ALUMNI OF KAPPA DELTA PHI NATIONAL AFFILIATED SORIRTY KAPPA CHI CHAPTER
Timeline
Team Leader
Elliot Hospital
12.2019 - Current
Community Life Coach
BECKETT ACADOMY
09.2016 - 03.2020
Hotel Front Desk Supervisor
Courtyard by Marriott
03.2013 - 12.2016
Associate of Applied Science - CULINARY ARTS
Southern New Hampshire University