Accomplished Owner and Designer at GemFusion, adept in small business operations and fostering customer relations. Proven track record in enhancing customer satisfaction and mentoring teams for professional growth. Skilled in both relationship building and efficient process implementation, significantly contributing to business success and client retention.
Overview
28
28
years of professional experience
Work History
Owner and Designer
GemFusion
09.2011 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Interacted well with customers to build connections and nurture relationships.
Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
Mentored junior designers, fostering culture of continuous learning and professional growth.
Identified design requirements for each project.
Analyzed feedback from customers and staff to refine design concepts.
Vice-President
The Washington Guild of Goldsmiths
11.2012 - 12.2022
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Collaborated with senior management to develop strategic initiatives and long term goals.
Established and maintained strong relationships with customers, vendors and strategic partners.
Oversaw business-wide changes to modernize procedures and organization.
Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Represented the organization at public events, advocating for its mission and values in the community.
Mentored new board members, providing guidance on roles, responsibilities, and expectations of the position.
Developed long-term strategic plans to guide organizational growth and success.
Enhanced visibility and impact within community through targeted public relations initiatives.
Advanced organization's mission by facilitating partnerships with local businesses and community leaders.
Fostered collaboration across departments to streamline project implementation and enhance outcomes.
Supported strategic planning efforts to align with long-term organizational goals.
Initiated mentorship program to develop emerging leaders within organization.
Elementary Classroom Teacher Fourth Grade Teacher
Prince Georges County Public School System
09.1996 - 06.1998
Built positive relationships with parents to involve families in educational process.
Incorporated differentiated instruction techniques to accommodate diverse learning styles and needs.
Developed strong rapport with students, fostering a sense of trust and mutual respect.
Planned lessons according to district standards to cover requirements and prepare for standardized tests.
Established clear expectations for behavior, creating a respectful and inclusive classroom environment.
Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
Collaborated with colleagues to create interdisciplinary lesson plans for a more comprehensive learning experience.
Administered various reading tests and determined student reading levels based on assessment findings.
Pursued professional development during summer months to maintain certification and extend skills.
Met with parents to review Individualized Education Plans for at-risk students.
Taught core subjects of math, science, technology, and history.
Designed daily lesson plans customized to student needs.
Organized field trips, guest speakers, and extracurricular activities to enhance the curriculum and engage students beyond the classroom setting.
Retained student interest and maximized receptive learning.
Education
Bachelor of Science - Education K-8
Radford University
Radford, VA
12.1990
International Studies
Northern Virginia Community College
Annandale, VA
05.1989
Bachelor of Arts - Spanish Language And Literature
University of San Diego
San Diego, CA
05.1987
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Staff Management
Team Leadership
Employee Motivation
Delegating Work
professional recommendations
*Marla Rudnick
marla.s.rudnick@mcpsmd.net
(202)531-6917
*Maria Ferkova
mbferkova@fcps.edu
(703)389-9389
Timeline
Vice-President
The Washington Guild of Goldsmiths
11.2012 - 12.2022
Owner and Designer
GemFusion
09.2011 - Current
Elementary Classroom Teacher Fourth Grade Teacher
Prince Georges County Public School System
09.1996 - 06.1998
Bachelor of Science - Education K-8
Radford University
International Studies
Northern Virginia Community College
Bachelor of Arts - Spanish Language And Literature