Tyler LaBonte
Manchester,CT
Summary
Dynamic and energetic Leader with 12 years customer service experience, one year in contract acquisition and administration, eager to grow to achieve professional goals in project management and acquisition.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Purchasing and Supply Management Specialist
United States Postal Service, USPS
Windsor, CT
09.2023 - Current
- Assisted in the development of supply chain strategies and policies to ensure cost-effective operations and adherence to legal requirements.
- Developed, maintained, and monitored key performance indicators for measuring the effectiveness of supply management processes.
- Conducted market research to identify new suppliers, evaluate supplier performance, and negotiate better pricing terms.
- Fulfilled all tasks and requirements of the Facilities Contract Specialist as listed below in previous job experience.
- I conduct the on-the-job training and act as a subject matter expert on purchasing principles and practices and am the mentor for new and emerging talent.
- Purchase construction supplies and services up to $25 million through all purchasing methods within the Postal Service.
- Completed Best Value: Source Selection Graduate Certificate from Duke University.
- Processed over $160 Million in purchasing tasks and invoice payments in time with group.
- Utilized Supply Practices Solicitation Process to make independent decisions in purchasing tasks in best interest of the postal service, accumulating several million dollars in savings for the USPS.
DETAIL - CONTRACT SPECIALIST
USPS, United States Postal Service
Windsor, CT
05.2023 - 09.2023
- I was on a temporary detail assignment as a contract specialist for the Facilities Construction RA East CMC domiciled in Windsor Connecticut. In this role, I focused on the daily tasks of contract administration including processing commitments of funds for various projects and initiatives, and processing invoice payments up to $10 Million. To achieve these tasks, I utilized the Postal Service Supply Management Principles and Practices, as well as the Federal Acquisition Regulations to ensure regulatory compliance in purchasing procedures. Other tasks included Sarbanes Oxley compliance in reporting and documenting financial transactions, and further ensuring compliance with other applicable laws and acts such as the Service Act and the Bacon-Davis Act.
CAREER SSDA CLERK LEVEL 6
United States Postal Service, USPS
South Wellfleet, MA
09.2022 - 05.2023
- I work as a career PTF SSDA clerk stationed in South Wellfleet, MA. My responsibilities include efficient and accurate distribution of mail, offering world class customer service by providing customers with educated information on all of our products and services, P.O. box services, maintaining a clean and well stocked post office, and other various tasks to assist the postmaster and our customers. I also travel to 10+ post offices to offer assistance and support for these responsibilities, level 18-20. Additionally, I support leadership with these offices beyond normal SSDA responsibilities, including resolving various customer issues, carrier support, delegating workload, and training.
- Acted as a mentor and on-the-job-trainer for new clerks after 90 days of employment.
Associate Team Leader Store Support
Whole Foods Market
Hyannis, MA
04.2022 - 09.2022
- Partner with store leadership to ensure best customer experience outcomes are met
- Work directly with Store Support Team Leader to ensure department is operating smoothly and efficiently
- Directly oversee Cashier and Ecommerce team performance
- Analyzed daily metrics to ensure all goals are being met in store
- Lead and Assisted in HR aspects such as hiring, job performance, scheduling, payroll, timecards, and job-coaching.
Logistics Manager
HARBOR FREIGHT
Hyannis, MA
09.2021 - 04.2022
- Partnered with the Store General Manager through all aspects of business operations from day to day to future planning
- Responsible for all HR aspects in store, including payroll, talent acquisition, and performance reviews
- Oversaw several supervisors and a team of logistics specialists to control the flow of inventory in and out of the store
- Coached and developed team to reach top sales to goal in district within first three months from 12/13th
- Responsible for back of house and logistical operations; visual and merchandising aspects and changes of the sales floor; front of house behaviors and performance in customer experience and margin driving metrics; selling culture and customer service of associates on the floor; and supporting human resources in the hiring process and executing disciplinary action
- Responsible for all hazard waste procedures and OSHA regulations throughout the store.
Closing Team Leader
TARGET
Hyannis, MA
11.2019 - 09.2021
- Partnered with the store leadership team through communication and collaboration to influence and drive profitable sales
- Exceeded Sales goal and forecast by $4M driving total store sales of $33.9M in the first calender year of opening
- Oversaw day to day operations and led a team of up to 200 team members and leaders across nine departments
- Assisted HR in recommending candidates for hire, as well as onboard train, coach, and developing new team members in all departments of the store
- Assisted in payroll processing
- Prioritized task completion for all departments on a day to day basis in the store to ensure a positive guest experience and daily sales goals are met
- Nominated for high potential leadership program for store management
- Led the store in the absence of a store general manager overseeing scheduling, operations, compliance, service and engagement, Starbuck operations, human resources, day to day store functionality, and daily, weekly, monthly, and quarterly sales planning
Operations Manager
Alltown Fresh, GLOBAL PARTNERS
Plymouth, MA
02.2019 - 06.2019
- Directly with the Regional Operations Director and Field Operations Director to ensure proper OSHA guidelines and regulations were in compliance
- Oversaw day to day operations and worked with the store manager to control operational costs to drive profitable sales
- Trained, coached, and developed staff focusing on guest service, logistical operations, food and safety, and merchandising
- Directly responsible for payroll, timekeeping, and general in store HR inquiries.
- Assisted with merchandise flow, back of house operations, customer service and associate training.
Assistant Store Manager
Sears Holdings Corporation
Hyannis, MA
11.2016 - 12.2018
- This location achieved a top 25 ranking within the company based on EBITDA results for FY 2016, 2017
- Directly lead over 20 associates in several sales and merchandising teams to drive the overall performance and success of the Appliance, Electronic, and Mattress departments with an annual net revenue of $8M/year
- Added the Home
- Improvement department in February 2017 for a total combined annual net revenue of $12M/year
- Managed and lead all aspects of the store in the absence of the store manager, and the overall day to day operations and sales goals of all business units totaling annual net revenues of over $18M/ year
- Directly supported the Store Manager in the overall sales performance, visual and merchandising aspects, and profitability of the store
- Lead several teams of both commission based and hourly based associates to achieve a more efficient and profitable selling culture as well as drive overall customer experience
- Directly lead and was accountable for profit driving metrics on a store level
- Captained and supported other Assistant Store Managers during large sales driving events on a multi unit level in conjunction with district management to achieve both sales and profit driving metrics
- Directly lead and oversaw the merchandise and visual aspect of six separate departments
- Worked directly with Distribution Center (DC) to communicate opportunities and successes, as well as relay customer feedback
- Observed and participated in on-site and in-the-field operations on a monthly basis working directly with DC Manager to ensure quality service
- Acted as district liaison on DC operations to help develop a better relationship and ensure proper communication under supervision of
- Created weekly business plans and analyze business opportunities while coaching and directing several department leaders to drive business results
- Supported the Store Manager in profit and loss analysis as well as identifying opportunities in both sales performance and operational costs, creating action plans and executing direction to achieve EBITDA goals.
- Assisted in liquidation proceedings as an advisor to store management
Store Manager
TOYS R US
Hyannis, MA
04.2018 - 07.2018
- Oversaw Kingston and Hyannis stores during the liquidation process
- Led day to day operations, sales goals, and oversaw the entire liquidation process
- Lead team through receiving overflow merchandise valuing $6M during liquidation of warehouses over a six week time frame
- Worked directly with Human Resources and liquidators for efficient and profitable closing.
Sales Manager
Toys 'R' Us
Hyannis, MA
09.2017 - 04.2018
- Store with overall sales and profitability performance with a net annual revenue of $10M/yr
- Responsible for leading, developing, or supporting all departments consisting of 50 associates Q1- Q3 and 100 associates Q4 to execute visual aspect of all departments, merchandise flow, inventory control, customer experience
- Supported the Store General Manager in highlighting sales, operational, and behavioral opportunities, and creating and executing business plans to achieve goals and expectations
- Responsible for back of house and logistical operations; visual and merchandising aspects and changes of the sales floor; front of house behaviors and performance in customer experience and margin driving
- Captained the store's hiring process for 2017, working directly with district HR recruiter to create a grassroots campaign to achieve employment count
- Responsible for effective scheduling to take advantage of peak traffic periods while achieving payroll goals.
Lead Specialty Fitness
Sears
Hyannis, MA
02.2015 - 11.2016
- Fitness department to the largest increase in sales to last year in the company (Q4FY, /Q4 FY 2014)
- Won seven Sears sales, metric, and customer experience awards during Q4 FY 2015, the most of any store or department in the company during that period, and nine overall between 2015-2016
- Lead and supported three teams comprised of two to six associates in both the day-to-day and overall operation and performance of both the
- Specialty Fitness Department and the Home Improvement department with a net revenue of $4M/year
- Assisted the Assistant Store Manager in day to day operations, leadership and associate coaching, and execution of business and action plans, lead entire department in their absence
- Consistently teaming with company's
- Specialty Fitness Senior Business Analyst to communicate department results, submit inventory requests based on external factors such as demographic change or weather, and participate in yearly business planning and review meetings at corporate headquarters
- Generated B2B sales by marketing to gyms through social media and grassroot strategies
Electronics Lead
Sears
Hyannis, MA
11.2014 - 03.2015
- Directly lead a team of four to seven associates in driving the overall profitability and success of a sales department with a net revenue of $1M/yr.
Pro Shop Staff, Teaching Assistant
CAPTAINS GOLF COURSE
Brewster, MA
06.2008 - 11.2014
- Starter, Ranger, Assisted in all aspects of the business, merchandising, and customer service
- Assisted Head Professionals in scheduling lessons, assisting in junior clinics, and overall customer experience.
Education
Master of Arts - Applied Economics
Southern New Hampshire University
Hooksett, NH12-2025
Bachelor of Arts - Political Science and Economics
Westfield State University
06.2023
Skills
- Supply Management
- Business Analysis
- Profit & Loss
- Supply Chain
- Logistics
- Strategic Planning
- Process Improvement
- Sales Management
- Project Management
- Team Management
- Inventory Control
- Research
- Purchasing
- Business Development
- E-Commerce
- Pricing
- B2B Sales
- Retail Sales
- Negotiation
- Financial Report Writing
- Contract Analysis
- Strategic Sourcing
Certification
- Best Value Source Selection - Duke University Corporate School
Timeline
Purchasing and Supply Management Specialist
United States Postal Service, USPS
09.2023 - Current
DETAIL - CONTRACT SPECIALIST
USPS, United States Postal Service
05.2023 - 09.2023
CAREER SSDA CLERK LEVEL 6
United States Postal Service, USPS
09.2022 - 05.2023
Associate Team Leader Store Support
Whole Foods Market
04.2022 - 09.2022
Logistics Manager
HARBOR FREIGHT
09.2021 - 04.2022
Closing Team Leader
TARGET
11.2019 - 09.2021
Operations Manager
Alltown Fresh, GLOBAL PARTNERS
02.2019 - 06.2019
Store Manager
TOYS R US
04.2018 - 07.2018
Sales Manager
Toys 'R' Us
09.2017 - 04.2018
Assistant Store Manager
Sears Holdings Corporation
11.2016 - 12.2018
Lead Specialty Fitness
Sears
02.2015 - 11.2016
Electronics Lead
Sears
11.2014 - 03.2015
Pro Shop Staff, Teaching Assistant
CAPTAINS GOLF COURSE
06.2008 - 11.2014
Master of Arts - Applied Economics
Southern New Hampshire University
Bachelor of Arts - Political Science and Economics
Westfield State University