Tyler Lake
Freeland,MI
Summary
Dynamic Roof Inspector at Victors Home Solutions with a proven track record of achieving a 35% one-call close rate. Expert in technical report writing and relationship building, having sold $2.8 million in roofs while enhancing client satisfaction through exceptional communication and problem-solving skills. Committed to delivering quality results and fostering collaboration.
Overview
7
7
years of professional experience
Work History
Roof Inspector
Victors Home Solutions
Saginaw, MI
01.2024 - Current
- career 35 percent one call close rate meeting at homeowners houses and selling them roofs.
- 2.8 million sold in 16 months in the field.
- Supported property owners during the claims process by providing thorough documentation of damages observed during roof inspections.
- Enhanced roof safety by conducting thorough inspections and identifying potential issues.
- Conducted regular follow-ups with clients to ensure satisfaction with services provided and address any additional needs or concerns.
- Developed strong relationships with clients and contractors, fostering a collaborative environment for successful projects.
- Achieved a high rate of client referrals due to exceptional communication skills and dedication to customer service excellence.
- Reduced repair costs for clients by providing detailed reports and recommending preventive maintenance measures.
Insurance Producer
Family First Life
Saginaw, MI
11.2023 - 01.2024
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Worked in high-volume, competitive sales environment.
- Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
- Implemented marketing strategies to generate new leads and expand the client base.
- Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
- Coordinated claim processing between clients and carriers, facilitating timely resolution of disputes and ensuring fair settlements for all parties involved.
- Enhanced referral network by building strong relationships with other industry professionals such as mortgage brokers and financial advisors.
- Managed a high volume of daily tasks while maintaining a focus on providing quality customer service.
- Organized office paperwork efficiently, resulting in easier access to important documents when needed.
- Improved cross-selling strategy by analyzing existing client portfolios for potential upsell opportunities.
Direct Sales Team Leader
Aptive Environmental
Austin, TX
10.2022 - 11.2023
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Implemented innovative sales techniques to enhance team productivity and drive results.
Routing Specialist
Spectrum Communications C
Saginaw, MI
01.2018 - 10.2022
- Created detailed reports on route performance, identifying areas for improvement.
- Proactively identified potential bottlenecks in daily operations through thorough route analysis and made necessary adjustments accordingly.
- Developed contingency plans for unexpected traffic or weather conditions, maintaining efficient operations under challenging circumstances.
- Evaluated driver schedules to ensure optimal coverage during peak hours, minimizing delays and maximizing productivity.
- Maintained accurate records of routing data and driver performance metrics, supporting informed decision-making processes.
- Continuously updated existing routes based on feedback from drivers and customers alike, ensuring the most efficient and effective routes were in place.
- Implemented GPS tracking technology to monitor driver progress and improve route accuracy.
- Streamlined dispatch processes, resulting in increased customer satisfaction.
- Conducted regular audits of routing software to ensure accuracy and compliance with company standards.
- Collaborated with drivers to troubleshoot routing issues, enhancing overall performance.
- Provided support to drivers experiencing difficulties with their assigned routes or GPS devices, promptly resolving issues as they arose.
- Supported cross-functional teams by providing critical input regarding expected delivery windows based on accurate route estimations.
- Reduced delivery times with strategic route planning for multiple drivers.
- Managed the implementation of new routing software platforms, resulting in a smoother workflow transition for the team.
Education
Water Environmental Tech - Chemistry
Delta Community College
Saginaw, MISkills
- Technical report writing
- Organization skills
- Teamwork and collaboration
- Time management
- Leadership skills
- Multitasking
- Excellent communication
- Schedule coordination
- Attention to detail
- Problem-solving
- Active listening
- Decision-making
- Relationship building
- Self motivation
Timeline
Roof Inspector
Victors Home Solutions
01.2024 - Current
Insurance Producer
Family First Life
11.2023 - 01.2024
Direct Sales Team Leader
Aptive Environmental
10.2022 - 11.2023
Routing Specialist
Spectrum Communications C
01.2018 - 10.2022
Water Environmental Tech - Chemistry
Delta Community College