Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tyler Lang

Alexandria,VA

Summary

Dynamic and detail-oriented professional with a proven track record at Walmart & Hyatt, adept in cash handling and problem-solving. Excelled in streamlining processes to enhance efficiency and accuracy, significantly improving customer satisfaction. Skilled in teamwork and collaboration, consistently exceeding productivity goals through exceptional time management and communication abilities.

Overview

5
5
years of professional experience

Work History

Auditor

Hyatt
10.2023 - Current
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Monitored hotel's budget and financial records.

Overnight Stocker

Walmart
07.2021 - 08.2023
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Maintained neat, organized stockroom free of hazards.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day's operation.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Interacted with guests in friendly and knowledgeable way.
  • Followed orders precisely for correct items, sizes and quantities.
  • Greeted store customers and discussed needs.

Cashier

Walmart
08.2019 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

Bachelor of Arts - Musical Theatre

Howard University
Washington, DC
05.2026

Associate of Arts - Theatre Arts

Collin County Community College District
Plano, TX
06.2023

High School Diploma -

Anna High School
Anna, TX
05.2021

Skills

  • Excellent Communication
  • Ticket Selling
  • Event Scheduling
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking Abilities
  • Relationship Building
  • Crowd Management
  • Public Speaking

Languages

English
Native or Bilingual
Italian
Limited Working
Spanish
Elementary

Timeline

Auditor

Hyatt
10.2023 - Current

Overnight Stocker

Walmart
07.2021 - 08.2023

Cashier

Walmart
08.2019 - 07.2023

Bachelor of Arts - Musical Theatre

Howard University

Associate of Arts - Theatre Arts

Collin County Community College District

High School Diploma -

Anna High School
Tyler Lang