Results-driven and highly adaptable professional with 4 years of experience in service industry, recognized for delivering high-quality work, solving complex problems, and driving team and business success. Skilled in multitasking, team collaboration, and maintaining high standards of food safety and quality, with a proven track record of improving processes, increasing efficiency, and exceeding performance targets. Strong communicator and collaborative team player with a focus on continuous learning and strategic thinking.
Delivered exceptional front-of-house support across multiple roles in a fast-paced, high-volume restaurant environment. As a Host, warmly greeted guests, managed seating and waitlists, and ensured smooth table turnover. As a Food Runner, coordinated closely with kitchen staff to deliver orders promptly and accurately, maintaining presentation and guest satisfaction. As a Busser, supported cleanliness and efficiency by efficiently resetting tables. Consistently contributed to team success through adaptability, communication, and a strong work ethic.
Led daily operations of a high-traffic boba tea shop, balancing front-line service with team leadership and operational oversight. Prepared and served a wide variety of handcrafted boba and specialty drinks with precision, consistency, and attention to quality. Trained and supervised team members, delegated tasks, managed shift schedules, and ensured cleanliness and compliance with health and safety standards. Resolved customer issues with professionalism and upheld brand standards to maintain a welcoming and efficient environment.
Managed the accurate and timely processing of incoming and outgoing shipments in a fast-paced warehouse environment. Received, inspected, and documented deliveries, ensuring product accuracy and condition. Prepared packages for shipment, including labeling, packing, and scheduling pickups. Maintained inventory records, organized stockrooms, and operated warehouse equipment (e.g., forklifts, pallet jacks) in accordance with safety protocols. Collaborated with cross-functional teams to support overall logistics and supply chain efficiency.
Provided high-quality customer service and operational support in a fast-paced quick-service restaurant environment. Prepared and served menu items according to brand standards, maintained cleanliness and food safety, and ensured a positive dining experience for all guests. Operated registers, handled cash and digital transactions accurately, and contributed to team efficiency during peak hours. Supported opening and closing duties, restocked supplies, and upheld company values of teamwork, integrity, and guest satisfaction.
Promoted to Crew Trainer for consistently demonstrating leadership, excellent customer service, and in-depth knowledge of McDonald's operations. Trained and mentored new team members on company procedures, food safety standards, equipment use, and customer service protocols. Led by example during shifts, supporting team efficiency in high-volume settings across both front- and back-of-house roles. Assisted management with onboarding, quality control, and ensuring compliance with corporate standards. Fostered a positive, team-oriented work environment.