Tyler LaRoche
Warwick,RI
Summary
Highly motivated individual with an entrepreneurial mindset and extensive customer service experience. To grow and learn is to live outside of the comfort zone. Looking for a challenging opportunity to showcase current skillset while acquiring new ones. Eager to bring a growth mindset and a positive attitude to an environment with like minded individuals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Enrollment Services Representative
Rhode Island College Bursars Office
Providence, RI
06.2020 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met with customers in office or spoke on phone to discuss tuition balances for current semesters and past due balances.
- Attempt to set up payment arrangements for past due balances to help students continue with their studies.
- Maintain positive attitude and professionalism when having to communicate with distressed students or parents.
- Maintained detailed and accurate records between multiple databases and programs.
- Managed average of 40 customer calls each day.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services, financial aid and creating welcoming, positive experiences.
- Handled check request forms to submit to accounting to successfully disburse refunds to students.
- Create group data entries for collections payments. and past due payment plans.
- Received tuition payments and scholarship payments.
- Account reconciliation
Cook
Rhode Island College Dining Center
Providence, RI
10.2013 - 06.2020
- Supervised student workers (up to 20 at time) and managed break times to maintain efficient work schedule.
- Cultivated and maintained customer-focused mindset that acknowledged importance and value of food safety for customers.
- Consistently solve problems in regards to customer service while maintaining professionalism and positive relationships.
- Adapted to shifting priorities and aligned food safety activities to meet organizational goals.
- Handled cash when opening as well as reconciliation when closing out cash drawer.
Education
Some College (No Degree) - Business Administration
Community College of Rhode Island
Warwick, RIHigh School Diploma -
Exeter-West Greenwich High School
2008
Skills
- Customer Service/Satisfaction
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Exceptional Communication
- Problem Solving
Certification
- Crowd Manager Certified
- Food Safety Manager Certified
Timeline
Senior Enrollment Services Representative
Rhode Island College Bursars Office
06.2020 - Current
Cook
Rhode Island College Dining Center
10.2013 - 06.2020
Some College (No Degree) - Business Administration
Community College of Rhode Island
High School Diploma -
Exeter-West Greenwich High School
- Crowd Manager Certified
- Food Safety Manager Certified
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