Tyler Laster
Assistant Restaurant Manager
Prattville,AL
Summary
I'm high guest contact and customer service driven, looking for a new way to help customers get what they need. The food industry has taught me a great deal about getting customers, the goods they need, and the goods they didn't even know they needed together.
Overview
6
6
years of professional experience
Work History
Assistant Restaurant Manager
PCH Hotels & Resorts
12.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Established rapport with guests through personalized interactions that led to repeat business.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Receiving of Goods from vendors to retain proper stock and a handle of inventory counts.
Banquet Supervisor /Restaurant Supervisor
PCH Hotels & Resorts
03.2018 - 12.2023
- Received Supervisor of the Quarter.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
- Managed food and beverage inventory for banquet department, reducing waste and maintaining cost control.
- Negotiated contracts with clients, resulting in increased revenue for the banquet department.
- Implemented systems that reduced missing costs to less than 1% monthly.
Skills
Customer Relations
Timeline
Assistant Restaurant Manager
PCH Hotels & Resorts
12.2023 - Current
Banquet Supervisor /Restaurant Supervisor
PCH Hotels & Resorts
03.2018 - 12.2023