Tyler Laxton
Katy,TX
Summary
A collaborative leader with dedication to partnering with coworkers to promote an engaged and empowering work culture. I enjoy working with people and bringing positivity to the workplace. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced setting. A customer-focused professional with a successful 6+ year career in the customer service sector. An extremely organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Assets include friendly Customer Service Cashier experience in retail environments, being successful in operating cash registers as well as performing necessary calculations. With the willingness to take on added responsibilities to meet team goals, I feel as though I would be a great asset to any company.
References available upon request.
Overview
6
6
years of professional experience
Work History
Manager/Customer Service Cashier
Great Harvest Bread Co.
07.2021 - 03.2024
- Motivated and supervised employees to be productive and engaged in work.
- Helped to ensure that the workplace was stocked and ready for open daily.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional & organized environment.
- Managed approximatley 30 calls weekly, if not more.
- Enhanced customer satisfaction by maintaining open lines of communication and ensuring high-quality service.
- Managed one of the other owned locations with the responsibilities of a manager, often times handling the location on my own.
- Improved marketing to attract new customers and promote business.
Customer Service Cashier
Pizza Hut
12.2019 - 06.2021
- Maintained a clean and organized workspace
- Promoted a welcoming environment for customers and ensured cleaning tasks were handled appropriately.
- Handled high-pressure situations, maintaining composure during busy periods of busy rushes of customers
- Floated around to different positions when needed.
- Actively listened to customers, handled concerns quickly and had major issues handled by the supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Ooh La La Dessert Boutique
11.2017 - 06.2019
- Answered product questions using knowledge of sales and store promotions.
- Closed the store daily, ensuring that cleaning tasks were completed.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Redeemed coupons to discount purchases.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Katy High School
Katy, TX06.2020
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Sales Techniques
- Marketing
- Customer Service
- Employee Coaching and Mentoring
- Goal Setting
Timeline
Manager/Customer Service Cashier
Great Harvest Bread Co.
07.2021 - 03.2024
Customer Service Cashier
Pizza Hut
12.2019 - 06.2021
Customer Service Cashier
Ooh La La Dessert Boutique
11.2017 - 06.2019
High School Diploma -
Katy High School