Tyler Lewin
Clearwater
Summary
Dedicated and empathetic customer service professional with over 7 years of experience in delivering exceptional service and support. Proven track record of effectively resolving inquiries and concerns to ensure customer satisfaction. Skilled in active listening, problem-solving, and maintaining positive client relationships. Strong communicator with a genuine passion for helping others.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Biller
Family EyeCare at Westchase
07.2023 - 10.2024
- Prepared and processed accurate billing invoices for clients in a timely manner
- Reviewed and verified billing data to ensure correct amounts and coding
- Followed up on outstanding invoices and communicated effectively with clients regarding payment status
- Assisted in resolving billing discrepancies and issues to ensure prompt payment and client satisfaction
- Maintained organized billing records and documentation for easy access and reference
Customer Service Rep
U-Haul Moving & Storage of Sunset Point / U.S. 19
08.2019 - 07.2020
- Managed high-volume inbound customer inquiries via phone, email, and chat to provide prompt and professional responses
- Resolved customer issues and complaints in a timely and effective manner, maintaining a high level of customer satisfaction
- Demonstrated strong product knowledge to assist customers with questions about features, pricing, and troubleshooting
- Inputted and maintained accurate customer information and interactions in the CRM system
- Collaborated with cross-functional teams to escalate complex issues and provide seamless resolution for customers
- Answered and resolved an average of 50 customer inquiries and issues per day via phone, email, and live chat
- Maintained a customer satisfaction rating of 95% through exceptional problem-solving and communication skills
- Assisted customers with product information, order placement, and tracking, ensuring timely delivery and accurate billing
- Upsold and cross-sold products to increase sales revenue by 15% while providing personalized recommendations tailored to each customer's needs
- Trained and mentored new customer service representatives on company policies, procedures, and best practices to improve team effectiveness
Painter/Foreman
Electroglo
02.2017 - 10.2017
- Led a team of painters in executing commercial and residential painting projects from start to finish
- Managed project timelines, budgets, and quality control to ensure successful completion of all painting jobs
- Trained new team members on painting techniques, safety protocols, and equipment operation
- Collaborated with clients, vendors, and other contractors to coordinate schedules and communicate project updates
- Implemented sustainable practices and innovative painting solutions to improve efficiency and reduce waste
Carpenter/Painter
Munyan Coatings
05.2016 - 02.2017
- Experienced in using various hand and power tools to complete carpentry and painting projects efficiently
- Proficient in preparing surfaces for painting, applying primers, paints, and finishing coats with attention to detail
- Skilled in performing both rough and finish carpentry work, including framing, trim work, and cabinetry installation
Customer Service Rep
U-Haul of Clearwater
12.2015 - 05.2016
- Efficiently greeted and seated guests as a Host, consistently providing excellent customer service to enhance their dining experience
- Maintained cleanliness and organization of the dining area as a Busser, ensuring a pleasant environment for guests and staff
- Managed dishwashing duties, consistently keeping a clean and sanitized kitchen for food safety standards as a Dishwasher
- Demonstrated strong multitasking abilities by switching between various roles seamlessly, including assisting bartenders with customer orders during peak hours
- Created a friendly and welcoming atmosphere for patrons by mixing and serving drinks as a Bartender, focusing on accuracy and efficiency to enhance customer satisfaction
Host/Busser/Dishwasher/Bartender
Crabby Bill's Seafood
10.2013 - 11.2014
Education
Diploma -
Clearwater High School
Clearwater, FL05.2014
Skills
- Communication
- Problem-Solving
- Adaptability/Flexibility
- Teamwork/Collaboration
- Attention to Detail
Certification
- CompTIA Net+ (in progress est, June 2025)
- CompTIA A+, 11/17/23
- MCGDEB4RLN41QLS6
- IT Fundamentals, CompTIA, 05/16/19
- VY4J136GQ344QJGW
- Introduction to Programming using Python, Microsoft, 02/14/19
- H044-6522
Timeline
Biller
Family EyeCare at Westchase
07.2023 - 10.2024
Customer Service Rep
U-Haul Moving & Storage of Sunset Point / U.S. 19
08.2019 - 07.2020
Painter/Foreman
Electroglo
02.2017 - 10.2017
Carpenter/Painter
Munyan Coatings
05.2016 - 02.2017
Customer Service Rep
U-Haul of Clearwater
12.2015 - 05.2016
Host/Busser/Dishwasher/Bartender
Crabby Bill's Seafood
10.2013 - 11.2014
Diploma -
Clearwater High School
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