Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Tyler Lewis

Inglewood,CA

Summary

Well-qualified Customer Service Professional whose strengths are prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Passionate and willing to promote lasting customer satisfaction by delivering quality service and unparalleled support. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Hi Hair
Inglewood, CA
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Warehouse Associate

Amazon
Phoenix, AZ
06.2022 - 11.2023


  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Checked packages and merchandise for damage and notified vendors.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
  • Operated box or straight trucks and cargo vans.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

FRAUD CLAIMS AGENT

Wells Fargo
Chandler, AZ
11.2021 - 05.2022
  • Worked and reviewed ATM debit card claims.
  • Production-oriented role with production goals and requirements.
  • Worked out of queue while being required to be cleared by end of day.
  • Made outbound calls to customers and merchants to follow-up on outstanding questions.
  • Reviewed transaction/customer accounts.
  • Maintained accurate and up-to-date records of claim information for future reference.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Followed up with customers on unresolved issues.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Posted payments to accounts and maintained records.
  • Checked documentation for accuracy and validity on updated systems.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Coordinated with contracting department to resolve payer issues.
  • Collected premiums and issued accurate receipts.

CUSTOMER ADVOCATE

Carvana
Tempe, AZ
09.2019 - 11.2021
  • I researched and resolved account problems with friendly, knowledgeable support.
  • I was able to handle difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Raised average customer satisfaction survey score.
  • Utilized all available tools and resources to prevent fraudulent activities.
  • Collaborate with multiple teams to ensure consistent quality experiences with each interaction.
  • Utilized Salesforce to create and approve cases.
  • Monitored Slack and other communication resources to respond to and answer questions for Carvana support.
  • Listened to customers actively to assess issues and provide accurate information.
  • Documented customer concerns and inquiry resolutions in the internal computer system.
  • Provided exceptional customer service to a high-volume customer base, resolving issues, answering inquiries, and providing product information.
  • Contacted outside providers on behalf of customers to help solve problems.
  • Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
  • Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

RETAIL STORE SUPERVISOR

UNice/Unibarns Company
Culver City, CA
07.2018 - 06.2019
  • Helped model and build store.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Collaborated with all associates to give exceptional service throughout entire shopping and purchasing experience.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Facilitated direction and gave constructive feedback to motivate team members.
  • Coordinated merchandising displays, signage and sales enablement.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Oversaw employees and store functions on daily basis.
  • Answered product questions and assisted customers in selection and checkout.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Conducted inventory analysis to determine optimal stock levels.
  • Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.

Education

Veterinarian Assisting

California Healing Arts College
West Los Angeles, CA
12-2024

High School Diploma -

North Canyon High School
Phoenix, AZ
05.2014

Behavioral Sciences

Grand Canyon University
Phoenix, AZ

Skills

  • Excellent customer service skills
  • Works well under pressure
  • 3 years in the Peer Mediation Program
  • Certified for Fire and Rescue
  • CPR certified
  • Complaint resolution skills
  • Willingness to improve
  • Sales expertise
  • Key holder experience
  • Positive attitude demeanor
  • Works well with colleagues
  • Creative problem solver

Affiliations

  • Horseback riding lessons
  • peer mediation
  • dog grooming/ dying

References

References available upon request.

Timeline

Customer Service Representative

Hi Hair
11.2023 - Current

Warehouse Associate

Amazon
06.2022 - 11.2023

FRAUD CLAIMS AGENT

Wells Fargo
11.2021 - 05.2022

CUSTOMER ADVOCATE

Carvana
09.2019 - 11.2021

RETAIL STORE SUPERVISOR

UNice/Unibarns Company
07.2018 - 06.2019

Veterinarian Assisting

California Healing Arts College

High School Diploma -

North Canyon High School

Behavioral Sciences

Grand Canyon University

Similar Profiles

CREATE PROFILE
Tyler Lewis