Tyler Lewis

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Created procedures to bring structure to equipment department.
• Constructed equipment binder to convey clear communication between morning, night, and overnight teams.

Cashwrap

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Led cashwrap in memberships for Q1FY23

Apparel

• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with consumers to effectively build rapport and lasting relationships.

Footwear

• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
• Made maps to ensure new styles were represented and also placed in adjacency
• Won Q1 MVP FY24

Back Of House

• Took trucks between 150-200 cartons 5 days a week
• Prepared merchandise for sales floor by pricing or tagging.
• Optimized space utilization within the back-of-house area for easier access to products while preserving safety standards.
• Seamlessly collaborated with other departments for smooth operation during peak hours or high-traffic events.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
• Trained new athletes on policies and procedures within the stockroom