Tyler Locke
Boynton Beach,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in all industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Advanced Communications Group
Boynton Beach, United States
01.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Mobile Expert / Occasional Acting Manager
Express Stores (Large T-Mobile Vendor)
Boynton Beach, United States
07.2021 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Lumber Associate
Home Depot
Buford, United States
02.2021 - 06.2021
- Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
- Worked evenings, weekends and holidays to meet needs of business.
- Interacted directly with customers, suppliers and co-workers and displayed professional communication skills.
- Assisted customers with loading lumber and other various building materials.
- Operated forklift, payloader and railcar mover with focus on precision and safety.
Martial Arts Instructor
Karate Atlanta
Dacula, GA
02.2017 - 05.2020
- Taught both core principles and fighting techniques to students of all levels.
- Imparted key etiquette points, discipline and respect.
- Coached new students by breaking down techniques into simple moves.
- Provided lectures and demonstrations to parents, companies and other members of public to promote safety.
Education
High School Diploma -
Mill Creek High School
Hoschton, GA05.2021
Skills
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Technology Expertise
- Safety Compliance
- Interactive Learning
- Instructional Strategies
- Customer Satisfaction
- Energy and Physical Stamina
- Material Quality Control
- Building Customer Loyalty
Timeline
Call Center Representative
Advanced Communications Group
01.2022 - Current
Mobile Expert / Occasional Acting Manager
Express Stores (Large T-Mobile Vendor)
07.2021 - 02.2022
Lumber Associate
Home Depot
02.2021 - 06.2021
Martial Arts Instructor
Karate Atlanta
02.2017 - 05.2020
High School Diploma -
Mill Creek High School
Similar Profiles
Joe WilkinsJoe Wilkins
Lease Operator at Advanced Wireless CommunicationsLease Operator at Advanced Wireless Communications
SHAFIQ AHMADSHAFIQ AHMAD
Network and Desktop support Engineer at Advanced Communications and Electronics SystemNetwork and Desktop support Engineer at Advanced Communications and Electronics System
MUNAWAR ZAMANMUNAWAR ZAMAN
STC WIFI Back-Office Engineer at Advanced Communications & Electronics Systems CompanySTC WIFI Back-Office Engineer at Advanced Communications & Electronics Systems Company