Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Tyler Lombard

Tyler Lombard

Broken Arrow,OK

Summary

Results-driven manager with years of progressive experience. Exceptional leader, manager and complex problem solver. Proven skills in operations oversight and process improvements. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.

Overview

12
12
years of professional experience

Work History

CEO

Allaf LLC
Okemah, OK
04.2020 - Current
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
  • Drove implementation of new market expansion to propel business forward and adapt to market changes.
  • Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
  • Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.

Office Manager

Allaf LLC
Okemah, OK
05.2019 - Current
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Developed standard operating procedures for all administrative employees.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.

Dental Insurance Coordinator

Roseville Dental Group
Roseville, CA
08.2016 - 01.2017
  • Responded to customer concerns and questions on daily basis.
  • Executed billing tasks and recorded information in company databases.
  • Used data entry skills to accurately document and input statements.
  • Managed invoicing and payment processing operations.
  • Handled account payments and provided information regarding outstanding balances.
  • Monitored outstanding invoices and performed collections duties.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Received and sorted mail, prepared packages for delivery and scanned documents.
  • Generated financial statements and reports detailing accounts receivable status.
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.

Office Manager

Air Solutions Inc.
Sacramento, CA
07.2013 - 08.2016
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Recorded expenses and maintained accounting records.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Delivered top-notch administrative support to office staff.
  • Delegated office staff to perform administrative duties and share workloads.
  • Verified and tracked all project deadlines to facilitate smooth workflow and satisfied clients.
  • Monitored supply and equipment handling to minimize loss, waste and fraud.

HR Manager

Preferred Plumbing And Draining
Sacramento, CA
01.2013 - 07.2013
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
  • Managed employee disputes by employing conflict resolution techniques.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Facilitated onboarding sessions and on-the-job training for new hires.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.

Pediatric Surgical Dental Assistant

Pediatric Dental Group
Tulsa, OK
01.2011 - 10.2012
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Prepared patient X-rays and images for review by dentist.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Quickly responded to emergency situations during procedures with life-saving aid.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Office Ad

Pediatric Dental Group
Tulsa, OK
08.2010 - 12.2010
  • Interacted with customers by phone, email or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Kept reception area clean and neat to give visitors positive first impression.

Personal Assistant

Biker Fox
Broken Arrow , OK
12.2009 - 08.2010
  • Displayed absolute discretion at handling confidential information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Arranged domestic travel plans and itineraries.
  • Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Organized clients' homes prior to arrival home and performed house-sitting duties.

Education

Bachelor of Science - Dental Hygiene

Sacramento City College
Sacramento, CA
2018

Associate of Applied Science - Dental Assisting

Community Care College
Tulsa, OK
09.2010

Skills

  • Strategic Planning
  • Integrity and Transparency
  • Employee Motivation and Performance
  • Intuit QuickBooks
  • Solution Innovation
  • Adaptable and Flexible
  • Thrive Under Pressure
  • Analytical and Critical Thinker
  • Staff Management
  • Issue and Conflict Resolution
  • Overseeing Employees
  • Accounts Payable and Receivable
  • Managing Multiple Tasks

Timeline

CEO

Allaf LLC
04.2020 - Current

Office Manager

Allaf LLC
05.2019 - Current

Dental Insurance Coordinator

Roseville Dental Group
08.2016 - 01.2017

Office Manager

Air Solutions Inc.
07.2013 - 08.2016

HR Manager

Preferred Plumbing And Draining
01.2013 - 07.2013

Pediatric Surgical Dental Assistant

Pediatric Dental Group
01.2011 - 10.2012

Office Ad

Pediatric Dental Group
08.2010 - 12.2010

Personal Assistant

Biker Fox
12.2009 - 08.2010

Bachelor of Science - Dental Hygiene

Sacramento City College

Associate of Applied Science - Dental Assisting

Community Care College

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Tyler Lombard