Tyler Long
Canton,OH
Summary
The work we do at Securitas Technology really brings me joy knowing that we are helping make the world a safer place. I would like to continue to learn and grow with the company and my team. This job has been the first time i have worker for a company this big and see how we all work together and help each other learn and grow with the company. Its hard to believe that it has been 3 years since i started at Securitas and i cant wait to see that the future hold for all of us as a company as we grow.
Overview
10
10
years of professional experience
Work History
Level 3 Dispatcher / Remote Armor
Securitas Technology
07.2023 - Current
- Answering inbound call
- Handling alarms
- Sending email
- Remote arming and disarming locations
- Helping with questions about alarms
- Helping manager with what is needed during the shift to assist the team.
- Making reports for call in incidents for locations
- Helping customer with their needs and any questions they may have
Dispatcher Level 2 / Remote Armor
Securitas Electronic Security
11.2020 - 07.2023
- Answering call's in a respectable time
- Handling alarm's received in a respectable time
- Sending email's out for alarm incidents for accounts
- Remote Arming and disarming location in a respectable time
- Assisting coworkers with questions about alarm's and call's
- Helping customer with their needs and any questions they may have
Senior Shift Leader
Blaze Pizza
07.2017 - 11.2020
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Covering shifts if needed and working overtime to help the team
Paint Line Operator / Press Operator
United Die & Manufacturing Co
01.2014 - 07.2017
- Exceeded production goals regularly by identifying areas for improvement and implementing changes accordingly.
- Increased customer satisfaction with consistent delivery of high-quality painted products.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Held or positioned spray guns to direct spray onto articles.
Education
High School Diploma -
East Canton High School
East Canton, OH06.2011
Skills
- Very good at De-escalation callers that are upset and helping them in any way i can to correct the issue they are having
- Making sure the work is done before leaving and alarms are up to the end of the shift
- Keeping the shift in a positive mood
- Knowing the programs we use on a day to day basis
Accomplishments
- Level 1 Dispatcher
- Level 2 Dispatcher
- Level 3 Dispatcher
- Remote Armor
- Key Bank Award
Timeline
Level 3 Dispatcher / Remote Armor
Securitas Technology
07.2023 - Current
Dispatcher Level 2 / Remote Armor
Securitas Electronic Security
11.2020 - 07.2023
Senior Shift Leader
Blaze Pizza
07.2017 - 11.2020
Paint Line Operator / Press Operator
United Die & Manufacturing Co
01.2014 - 07.2017
High School Diploma -
East Canton High School