Manage the largest sales volume store in the South Florida Metro District
Develop business strategies to increase sales and optimize profitability
Meet sales goals by training, motivating, mentoring, and providing feedback to store employees
Ensure high levels of customers satisfaction through excellent service
Build and maintain knowledge of all products to ensure effective customer recommendations
Build positive relationships with wholesale customers
Complete branch administration
Ensure compliance with policies and procedures including safety, loss prevention, and security
Maintain outstanding store condition
Provide accurate and timely reporting as required
Manage employee training, development, performance management, and corrective action
Respond to and resolve any customer and/or employee complaints
Make outside sales calls to increase market share
Branch Manager
Sherwin-Williams
Oakland Park
03.2013 - 07.2020
Won 2013 and 2020 Spectrum of Excellence Award for sales,gallons, and profits
Develop business strategies to increase sales and optimize profitability
Meet sales goals by training, motivating, mentoring, and providing feedback to store employees
Ensure high levels of customers satisfaction through excellent service
Build and maintain knowledge of all products to ensure effective customer recommendations
Build positive relationships with wholesale customers
Complete branch administration
Ensure compliance with policies and procedures including safety, loss prevention, and security
Maintain outstanding store condition
Provide accurate and timely reporting as required
Manage employee training, development, performance management, and corrective action
Respond to and resolve any customer and/or employee complaints
Make outside sales calls to increase market share
Store Manager
Sherwin-Williams
Pompano Beach
05.2009 - 03.2013
Won 2012 Spectrum Of Excellence award for sales,gallons,and profit
Develop business strategies to increase sales and optimize profitability
Meet sales goals by training, motivating, mentoring, and providing feedback to store employees
Ensure high levels of customers satisfaction through excellent service
Build and maintain knowledge of all products to ensure effective customer recommendations
Build positive relationships with wholesale and retail customers
Complete store administration
Ensure compliance with policies and procedures including safety, loss prevention, and security
Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays
Provide accurate and timely reporting as required
Manage employee training, development, performance management, and corrective action
Respond to and resolve any customer and/or employee complaints
Partner with Sales Reps to make outside sales calls to increase market share
Store Operations Manager/Assistant Manager
Sherwin-Williams
Pembroke Pines/Sunrise
12.2006 - 05.2009
Support business strategies to increase sales and optimize profitability
Ensure high levels of customers satisfaction through excellent service
Build and maintain knowledge of all products to ensure effective customer recommendations
Build positive relationships with wholesale customers
Complete store administration
Ensure compliance with policies and procedures including safety, loss prevention, and security
Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays
Support employee training, development, performance management, and corrective action
Respond to and resolve any customer and/or employee complaints
Partner with Store Manager to make outside sales calls to increase market share
Store Manager
Duron Paints with Sherwin Williams
Mclean
01.2006 - 12.2006
Develop business strategies to increase sales and optimize profitability
Meet sales goals by training, motivating, mentoring, and providing feedback to store employees
Ensure high levels of customers satisfaction through excellent service
Build and maintain knowledge of all products to ensure effective customer recommendations
Build positive relationships with wholesale and retail customers
Complete store administration
Ensure compliance with policies and procedures including safety, loss prevention, and security
Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays
Provide accurate and timely reporting as required
Manage employee training, development, performance management, and corrective action
Respond to and resolve any customer and/or employee complaints
Partner with Sales Reps to make outside sales calls to increase market share
Internet Sales Representative
Sit4less.com
Springfield
03.2001 - 02.2006
Advised customers on selection of appropriate products and services according to their needs and budget constraints.
Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
Corresponded with online customers via electronic mail, telephone or other electronic messaging.
Provided technical support for online products and services to customers.
Branch Operations Manager
Sherwin-Williams
Chantilly
05.2004 - 01.2006
Provide direct leadership to production supervisors and/or functional areas supporting manufacturing
Accountable for production and shipping schedules, maintaining quality, controlling manufacturing costs, and promoting good employee and community relationships
Develop and execute plant manufacturing budgets
Analyze and plan for production workforce requirements
Implement operational policies and procedures
Ensure effective and safe use of manufacturing equipment
Monitor quality and productivity to ensure service and cost objectives are met
Manage employee training, development, performance management, and corrective action
Continually measure and communicate progress toward Key Performance Indicators ("KPI") goals (Safety, Quality, Delivery and Cost)
Conduct regular communication meetings with workforce to enhance BMS (Business Management System) and Operational Excellence
Guide teams in effectively utilizing the tools of Six Sigma and Lean Manufacturing to complete continuous improvement projects
Participate in Continuous Improvement Projects
Assistant Manager
Sherwin-Williams
Falls Church
03.2003 - 05.2004
Support business strategies to increase sales and optimize profitability
Ensure high levels of customers satisfaction through excellent service
Build and maintain knowledge of all products to ensure effective customer recommendations
Build positive relationships with wholesale and retail customers
Complete store administration
Ensure compliance with policies and procedures including safety, loss prevention, and security
Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays
Support employee training, development, performance management, and corrective action
Respond to and resolve any customer and/or employee complaints
Partner with Store Manager to make outside sales calls to increase market share
Sherwin-Williams
Alexandria
02.2002 - 03.2003
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options