Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Tyler Lord

Cullman,AL

Summary

Current General Manager with a proven success record from a helper with no experience, to the current position. I had extreme success in every position in the industry. Coming from a military background of 6 years served in the Army as a Military Police Officer in the National Guard, i possess good leadership qualities, punctual communication skills, and professionalism on all levels.

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Manager

One Source Heating and Cooling
11.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Service Manager

Anytime Heating and Cooling
03.2021 - 10.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.

Comfort Advisor

Aire Serv of Birmingham
08.2019 - 03.2021
  • Collaborated with senior sales leaders to obtain discount approvals and lock in more challenging sales.
  • Helped customers achieve comfort targets by closing more than 10-20 deals for new and upgraded system installations each month.
  • Built strong client relationships through attentive follow-up, ensuring satisfaction with services provided.
  • Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
  • Maintained closing rate over 70% with dedicated prospecting and exceptional customer relations skills.
  • Expanded market share through effective promotion of the company's unique selling points during initial consultations with potential clients.
  • Enhanced team productivity by sharing product knowledge and best practices with fellow Comfort Advisors.
  • Employed required company scripts and personal expertise to make consistent sales.
  • Contributed to company growth by consistently meeting and exceeding personal sales targets.
  • Supported ongoing business development by proactively seeking new customers through referrals and targeted outreach efforts.
  • Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.

Service Technician

One Source Heating and Cooling
04.2017 - 08.2019
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.

HVAC Installer

One Source Heating and Cooling
05.2015 - 03.2017
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Installed components to improve HVAC system performance.
  • Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
  • Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.

Commercial HVAC Technician

Adkins & Kimbrough Mechanical
06.2013 - 05.2015
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Repaired and replaced motors, bearings and belts.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.

Education

High School Diploma -

Cullman High School
Cullman, AL
05-2013

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Time management
  • Training and coaching
  • Customer relations
  • Relationship building
  • Goal setting
  • Motivation
  • Customer retention

Certification

EPA Universal refrigerant license

Interests

I am an avid outdoorsman, I enjoy spending my free time in the woods hunting I duck hunt, deer hunt, and coyote hunt Just recently picked up coyote hunting just to give me the opportunity to hunt all year and not worry about counting the days down to opening day of hunting seasons I also love spending time with my wife and kids and being at the ball field for baseball tournaments

Timeline

General Manager

One Source Heating and Cooling
11.2023 - Current

Service Manager

Anytime Heating and Cooling
03.2021 - 10.2023

Comfort Advisor

Aire Serv of Birmingham
08.2019 - 03.2021

Service Technician

One Source Heating and Cooling
04.2017 - 08.2019

HVAC Installer

One Source Heating and Cooling
05.2015 - 03.2017

Commercial HVAC Technician

Adkins & Kimbrough Mechanical
06.2013 - 05.2015

High School Diploma -

Cullman High School

Similar Profiles

CREATE PROFILE
Tyler Lord