Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Certification
References
Timeline
Generic

Tyler Low

Summary

A seasoned Crisis Residential Teamleader at Crisis and Counseling/KBH, I excel in fostering team collaboration and driving quality improvement. With a proven track record in complex problem-solving and leadership, my expertise in emergency preparedness and people management has significantly enhanced team efficiency and client support outcomes. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Crisis Residential Teamleader

Crisis and Counseling/ KBH
01.2021 - Current
  • Providing children and adults with support to help stabilize their crisis needs and provide internal and external needs including but not limited to medication treatment, mental and substance abuse treatment
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Established clear expectations for employees, providing guidance when needed.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Ensured compliance with all safety regulations in the workplace.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Residential Crisis Worker

Crisis and Counseling
08.2018 - Current
  • Collaborated with various healthcare professionals to plan rehabilitation programs.
  • Conducted crisis intervention when needed.
  • Ensured compliance with all applicable laws, regulations, policies and procedures governing residential facilities.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Coordinated with healthcare professionals to provide comprehensive care for clients.
  • Provided emotional support to residents dealing with various issues.
  • Adhered to HIPAA requirements regarding confidentiality of medical information.
  • Assisted in developing and implementing individual service plans for residents.
  • Provided direct care to residents, including personal hygiene and daily living skills.
  • Performed assessments to determine individual limitations and strengths.
  • Managed load of multiple cases on consistent basis.
  • Maintained accurate records of resident activities, behavior, and progress.
  • Supervised medication administration according to doctor's orders.
  • Communicated regularly with parents and guardians regarding their child's progress.
  • Monitored resident safety and well-being on a 24 and 7 basis.
  • Established long and short-term goals for therapeutic services to encourage patient progress.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Team Leader

Ascentria Care Alliance
Auburn , Maine
01.2012 - 01.2018
  • Directing and Coordinating up to 18 staff
  • Scheduling meetings and trainings
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
  • Ensured that all necessary safety protocols were followed while providing care in the home environment.
  • Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
  • Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
  • Reported, investigated and followed up on abuse and neglect cases.
  • Evaluated resident progress on an ongoing basis through regular communication with family members.
  • Directed activities of professional and technical staff members and volunteers.
  • Participated in meetings with state licensors or other stakeholders regarding program standards and outcomes.
  • Coordinated community activities to promote social skills and community participation.
  • Implemented strategies for conflict resolution between residents when disputes arose.
  • Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
  • Created work schedule in advance, promoting adequate coverage for shifts.
  • Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
  • Determined organizational policies regarding program eligibility, requirements and benefits.
  • Recruited, hired, trained and supervised new personnel within the facility according to state regulations.
  • Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
  • Planned weekly menus based on nutritional requirements of each resident and maintained food inventory levels accordingly.
  • Established positive therapeutic relationships with residents by planning and activities in home and community.
  • Adhered strictly to confidentiality guidelines regarding client information at all times.
  • Instituted systems to oversee proper storage and disposal of medications and residents' nutritional needs and special diets.
  • Coordinated transportation for residents to medical appointments or other activities outside the group home setting.
  • Inspected living areas regularly to identify any potential hazards or maintenance needs.
  • Provided hands-on and proactive leadership to community services staff.
  • Organized recreational activities such as field trips or social events for residents in order to enhance their well-being.
  • Spoke to community groups to explain and interpret purposes, programs, and policies.
  • Recruited, interviewed, and hired volunteers and staff.
  • Provided direct supervision and support for staff members to ensure compliance with established policies and procedures.
  • Collaborated with other healthcare professionals such as psychiatrists, psychologists, therapists to provide comprehensive care services for clients.
  • Maintained accurate records of client attendance, progress notes, medications, and incident reports.
  • Prepared and maintained budgets, personnel records or training manuals.

Residential Support Worker

ASI
Lewiston, Maine
01.2011 - 01.2012
  • Created opportunities for residents to build and exercise coping skills for common triggers and situations.
  • Facilitated group activities and monitored individual progress towards goals.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Transported residents to appointments, meetings, recreational outings.
  • Administered medications and educated patients and families on correct at-home administration.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Helped residents with activities of daily living, grooming and feeding.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Managed medications and oversaw compliance with personal treatment plans.
  • Worked with residents to develop meal preparation and cleaning skills.
  • Monitored resident safety and security at residence and on outings in community.
  • Also participating in trainings in order to be better educated in properly protecting clients and self
  • Educated clients about healthy lifestyle habits such as nutrition and exercise.

Education

Associate of Science - General Studies/ Death Investigations

Central Maine Community College
Auburn, Maine
01-2011

High School Diploma -

Edward Little High School
Auburn Maine
05-2002

Bachelor of Science - Emergency Management

Kaplan University
Lewiston Maine

Skills

  • People Skills
  • Leadership
  • Team player
  • Clerical Duties
  • 65 WPH Plus
  • Emergency Preparedness trainings
  • Business interruption plans
  • Fast learner
  • Coaching
  • Teamwork and collaboration
  • Employee training
  • Client support
  • Problem-solving
  • Leading team meetings
  • Documentation and reporting
  • Safety processes and procedures
  • Overseeing daily activities
  • People management
  • Team supervision
  • Evaluating employee work
  • Goal setting
  • Coaching and mentoring
  • Team building
  • Team assessment
  • Risk management
  • Performance evaluations
  • Staff education and training
  • Client service
  • Complex Problem-solving
  • Deadline management
  • Relationship building
  • Conflict resolution
  • Shift scheduling
  • Program development
  • Quality improvement
  • Task delegation
  • Mentoring

Volunteer Experience

  • As an active volunteer and DAT supervisor for the American Red Cross, I volunteered in the New Orleans flooding relief efforts in 2016. In June 2016, I helped with the Pulse nightclub situation by providing mental health support to victims and their families, and I also helped with reunification In 2019, I helped with evacuation and rescue during Hurricane Dorian for multiple states From 2015 to 2020 I supported Maines familys in DAT calls for natrual disters including house fires.
  • Special Olympic Volunteer/Coach

Affiliations

  • Foster parent at the Somerset Humane Society
  • Disaster services and fire prevention with the American Red Cross

Certification

  • MHRT-1 (CPR/First Aid, MANDT, CRMA, MHSS)
  • MHRT-CSP
  • MANDT instructor
  • EMT Basic-P
  • Psychological First Aid
  • ERV driver
  • Dister Services and Mass Sheltering
  • Special Olympics Coach

References

References available upon request.

Timeline

Crisis Residential Teamleader

Crisis and Counseling/ KBH
01.2021 - Current

Residential Crisis Worker

Crisis and Counseling
08.2018 - Current

Team Leader

Ascentria Care Alliance
01.2012 - 01.2018

Residential Support Worker

ASI
01.2011 - 01.2012

Associate of Science - General Studies/ Death Investigations

Central Maine Community College

High School Diploma -

Edward Little High School

Bachelor of Science - Emergency Management

Kaplan University

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Tyler Low