Tyler Lowe
Camillus,NY
Summary
Professional collections specialist with strong background in managing receivables and optimizing cash flow. Proven track record in resolving overdue accounts and implementing effective collection strategies. Known for fostering team collaboration and adapting to changing needs to achieve results. Skilled in negotiation, communication, and maintaining positive client relationships. Highly reliable and focused on delivering measurable outcomes.
Overview
14
14
years of professional experience
Work History
Patient Benefits and Collections Coordinator
Retina Vitreous Surgeons of CNY PC
03.2022 - Current
- Managed patient account collections, ensuring timely follow-up on outstanding balances.
- Coordinated communication between patients and insurance companies to facilitate payment resolution.
- Analyzed accounts receivable reports to identify trends and improve collection strategies.
- Developed and maintained strong relationships with patients to enhance payment compliance.
- Implemented tracking systems for overdue accounts, enhancing visibility and accountability in collections efforts.
- Participated in team meetings to discuss collection goals, strategies, and process improvements.
- Negotiated settlements with delinquent account holders, securing favorable outcomes for both parties and reducing overall writeoffs.
- Maximized recovery of outstanding debts by utilizing persuasive negotiation techniques and maintaining a professional demeanor in all interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Processed and submitted medical claims to ensure timely reimbursement from insurance providers.
- Reviewed patient accounts for accuracy, identifying discrepancies and resolving issues effectively.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Processed insurance authorizations efficiently to ensure timely patient care and reduce delays.
- Reviewed medical documentation for compliance with payer requirements, enhancing accuracy in authorization submissions.
Food Delivery Driver
DoorDash
12.2019 - 03.2022
- Delivered food orders promptly, ensuring customer satisfaction and adherence to service standards.
- Navigated efficiently through local routes, optimizing delivery times and minimizing delays.
- Maintained vehicle cleanliness and operational condition, enhancing safety and reliability during deliveries.
- Managed multiple deliveries concurrently, demonstrating strong organizational skills under pressure.
Pool Technician
Affordable Pool Service
07.2017 - 11.2019
- Conducted routine maintenance and cleaning of pool systems to ensure optimal water quality.
- Diagnosed and repaired pool equipment, enhancing operational efficiency and customer satisfaction.
- Monitored chemical levels and adjusted treatments to maintain compliance with safety standards.
- Collaborated with clients to identify service needs and provide tailored solutions for pool care.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
- Maintained clean, safe and appropriately stocked company vehicle.
- Educated customers in proper pool operation and maintenance.
Sales Associate
GameStop
06.2016 - 06.2017
- Delivered exceptional customer service, enhancing overall shopping experience.
- Assisted in product launches and promotions, driving increased store traffic.
- Managed inventory levels using POS systems, ensuring stock accuracy and availability.
- Collaborated with management to implement operational improvements for store efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Barista
Dunkin' Donuts
06.2015 - 06.2016
- Prepared and served high-quality beverages, ensuring consistency in taste and presentation.
- Operated espresso machines and brewing equipment to maintain optimal functionality.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Managed inventory levels for coffee supplies, ensuring timely reordering to meet demand.
Contractor
Build SYR
06.2014 - 06.2015
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Constructed and installed frameworks, ensuring structural integrity and adherence to safety standards.
- Operated various hand and power tools, maintaining high levels of safety and precision.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
Security Officer
Destiny USA
06.2013 - 06.2014
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols and inspections to identify potential hazards or security breaches.
- Responded effectively to emergency situations, coordinating with law enforcement and emergency services.
- Maintained detailed logs of incidents, activities, and observations for review by management.
Crew Member
KFC Taco Bell
06.2012 - 06.2013
- Collaborated with team to ensure efficient customer service during peak hours.
- Operated point-of-sale system, accurately processing transactions and handling cash.
- Maintained cleanliness and organization of dining area, enhancing customer experience.
- Assisted in training new crew members on operational procedures and safety protocols.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Worked front counter, drive-thru and other areas.
Education
No Degree - Medical Billing
OCM BOCES
Syracuse, NY12-2022
No Degree - Construction
OCM BOCES
Syracuse, NY06-2014
High School Diploma -
West Genesee High School
Camillus, NY06-2012
Skills
- Strong negotiation skills
- Client confidentiality
- Debt recovery expertise
- Skip tracing
Timeline
Patient Benefits and Collections Coordinator
Retina Vitreous Surgeons of CNY PC
03.2022 - Current
Food Delivery Driver
DoorDash
12.2019 - 03.2022
Pool Technician
Affordable Pool Service
07.2017 - 11.2019
Sales Associate
GameStop
06.2016 - 06.2017
Barista
Dunkin' Donuts
06.2015 - 06.2016
Contractor
Build SYR
06.2014 - 06.2015
Security Officer
Destiny USA
06.2013 - 06.2014
Crew Member
KFC Taco Bell
06.2012 - 06.2013
No Degree - Medical Billing
OCM BOCES
No Degree - Construction
OCM BOCES
High School Diploma -
West Genesee High School