Motivated Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling safety prodicals properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
09.2022 - Current
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Maintained a clean and organized workspace for optimal productivity and safety.
Increased repeat business by providing exceptional customer service and building rapport with patrons.
Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Undergraduate Student Intern
BEMP (Bosque Ecosystem Monitoring Program)
08.2023 - 12.2024
Enhanced project efficiency by conducting thorough research and analysis for assigned tasks.
Increased team productivity by effectively collaborating on various projects and assignments.
Improved company''s database accuracy by diligently updating and organizing information.
Streamlined office processes through proficient use of Microsoft Office tools and software applications.
Took water sample and litterfall data to help add to organizations overall databank.
Hotel Front Desk Clerk
Days Inn Hotel
09.2021 - 08.2022
Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Streamlined reservations process for improved accuracy and guest experience.
Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
Handled financial transactions accurately, ensuring proper billing and payment processing.
Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
College Tutor
UNM
01.2021 - 05.2021
Enhanced student comprehension by incorporating real-life examples and relatable scenarios in tutoring sessions.
Assisted students in improving their grades by offering tailored study strategies and personalized feedback.
Developed effective time management techniques for students, leading to better organization and increased productivity.
Utilized various teaching methods to accommodate diverse learning styles, ensuring each student''s success.
Education
Bachelor of Arts - Biology
University of New Mexico
Albuquerque, NM
12.2023
Bachelor of Arts - HMHV (Human Medicine, Health, Values)
University of New Mexico
Albuquerque, NM
12.2023
Skills
Soft Selling
Cash Handling
Active Listener
Cleanliness
Time Management
Multitasking
Critical Thinking
Attention to detail
Research and analysis
Animal Care
Decision Making
Collaboration
Certification
CPR certifide
Timeline
Undergraduate Student Intern
BEMP (Bosque Ecosystem Monitoring Program)
08.2023 - 12.2024
Barista
Starbucks
09.2022 - Current
Hotel Front Desk Clerk
Days Inn Hotel
09.2021 - 08.2022
College Tutor
UNM
01.2021 - 05.2021
Bachelor of Arts - Biology
University of New Mexico
Bachelor of Arts - HMHV (Human Medicine, Health, Values)